Customer Service Specialist
6 months ago
Join Our Team as a Customer Success Specialist
Assets For Life has recently experienced a period of rapid growth - and we’d love for you to be a part of the next steps in our exciting journey.
OTE: £30,000 - £35,000
**About Us**:
**Assets for Life is a Forbes-featured, top-rated, CPD-certified property, business and wealth education company based in Chelmsford.**
We provide what is regularly described as the UK’s #1 training, mentorship, strategies, tools and resources for people inside (and often from outside) the country.
- From those new to property investment and business to seasoned pros and veterans._
By partnering with some of the UK’s leading industry figures, we’ve used proven and sustainable property investment models to educate thousands of aspiring entrepreneurs - and we intend to help many more in the years to come.
**About The Role**
As a member of our Customer Success Specialist, you will assist in delivering exemplary customer service to ensure that the expectations of Assets for Life students are exceeded.
You’ll manage contacts, proactively monitor customer commitments and appointments, and ensure all confirmed purchase orders are analysed to verify correct completion.
**Key Responsibilities**:
- Conduct outgoing calls professionally and efficiently.
- Assist customers with product inquiries, orders, billing, and technical issues.
- Troubleshoot problems and provide accurate information and solutions.
- Maintain a high level of product knowledge to effectively address customer needs.
- Meet and exceed customer service and performance goals.
- Document and update customer records accurately in our CRM system.
- Collaborate with team members and other departments.
- Upsell products or services to customers based on their needs and preferences.
- Attend occasional events to assist customers, helping to educate and provide value through having a thorough understanding of our product range.
**We are looking for someone who can**:
- **Provide first-class personalised customer service.**:
- **Sell event tickets based on customer needs.**:
- **resolve a wide variety of issues that customers might experience.**:
- **Work in a fast-paced environment efficiently and effectively.**:
- **Follow strict compliance regulations.**:
- **Work closely with team members and other departments.**
**Want To Join A Winning Team?**
We will expect you to work hard, be proactive, and push yourself to new limits.
But in return, you can expect to be supported at every turn in a fun, modern environment where we truly want you to succeed, with the potential to earn huge amounts of commission and progress further within the company.
**Our core values are QUALITY, TRUST, PARTNERSHIP, RESPECT and DEDICATION.**
If you’re a positive go-getter who aligns with our values, we want to hear from you.
Pay: £22,000.00-£35,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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