Customer Services Assistant

6 months ago

Chelmsford, United Kingdom Essex County Council Full time

**About the role**

**Customer Services Assistant - Visa Checking Service**

Fixed Term, Full Time

Up to £23,344 per annum

Location: Chelmsford

Working Style: Fixed-base worker

**Please note that this is a fixed term contract opportunity for a period of 6 months.**

**This post is based at Chelmsford Library working Monday to Saturday, 8:45am to 5:15pm.**

**With one day off in the week.**

**The Opportunity**

Your role will provide a face

You will be required to carry out a range of clerical tasks to an appointment diary, so the ability to learn and to work quickly and accurately under pressure is essential. You will need to be able to adapt and respond to a complex, ever-changing environment, taking opportunities to improve the way things are done.

As this service is being provided on behalf of the UKVI Service and specialist software will be provided, you will need to be willing to undertake the necessary checks to receive Baseline Personnel Security Standard (BPSS) clearance. The role will be fully trained, competent, and experienced in undertaking all duties and functions.

Above all, we are looking for people who genuinely enjoy operating in a customer-focused organisation.

**Accountabilities**
- Capture and digitise information as part of a process
- Act as a first point of contact for customers
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Manage challenging situations always displaying professionalism
- Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times.
- Understand the needs of customers and deliver the best possible outcomes through exemplar customer service.
- Answer enquiries from customers promptly, providing accurate information - including referral to other services as appropriate - in a timely fashion.
- Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role
- Specific individual and shared targets and objectives are defined annually within the performance management framework.

**The Experience You Will Bring**
- Ability to work with a high level of speed and accuracy including experience of handling confidential and sensitive information
- Excellent organisational skills with great attention to detail
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
- Experience of working with the public in a customer-orientated service.
- The ability to develop and maintain good working relationships with colleagues
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
- Excellent communication and interpersonal skills
- Working in a high-volume processing environment
- Experience in working in a busy customer facing environment.
- IT literate in MS office programmes and ability to learn to use in-house IT systems and processes quickly. Appropriate system training will be provided.
- Awareness of the services which public libraries, registration and coroners service currently offer to customers.

To read more about us please visit: Climate, Environment and Customer Services

**Why Essex?**

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

**What you should do next**

**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.**

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, register here to be part of our new Essex Talent Community.

Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page.

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