Customer Service Coordinator

5 months ago


Manchester, United Kingdom Gibbs Hybrid Full time

Customer Service Coordinator - Manchester - PAYE

My Manchester based client is looking for an accomplished Customer Service Coordinator to support the Customer service onsite team. This is a 12 month FTC/PAYE role. 3 days onsite and 2 days remote working. Hours will be Mon - Thurs - 8:30am - 5pm, Friday 8:30am - 4pm. This role is responsible for all aspects of input to invoice, sales and aftersales support and ensuring target is achieved across multiple inputs including telesales, website sales and managed accounts. This role is responsible for effective telephone diagnostics and spare parts ordering. This role includes both customer service, aftersales and call centre work. Inbound and outbound call handling in line with KPI’s. Possibility of the role extending further or becoming permanent for the right person.
- Order entry management across different customer bases and order streams - Website, Telephone/Managed Accounts, Wholesalers etc. Booking in of deliveries and service calls as per script and processes
- Telephone diagnostics to avoid unnecessary service calls
- Daily management of third party service engineers to ensure compliance with SLA’s
- Warranty change out management from input to invoice
- Spare Parts order management as per sales and service process. Service call invoice management
- Daily management of third party logistics providers to ensure compliance with SLA’s
- Continuous improvement across all areas of customer service and the wider team
- Maintain strong relationships with the Field Teams
- Maintain detailed knowledge of the products, services and price levels.
- Liaise with suppliers to organise inbound deliveries into third part logistics providers

Essential:

- Experience of working in a service/call centre environment and inbound/outbound call handling
- Excellent telephone manner
- Previous customer service background
- Be able to commit to 3 days onsite work
- Call logging
- Good communication skills both verbal and written
- Good organisational skills
- Ability to work independently and also as part of a team
- IT proficient and ability to adapt to new systems and processes
- Knowledge of supply chain, retail, beneficial
- Good general IT skills: MS office, Word/Excel



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom Johnson Controls Full time

    Job SummaryThe Customer Service Coordinator will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.Key ResponsibilitiesCoordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are...


  • Manchester, United Kingdom Johnson Controls Full time

    Job SummaryThe Customer Service Coordinator will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.Key ResponsibilitiesCoordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are...


  • Manchester, United Kingdom Johnson Controls Full time

    Job SummaryThe Customer Service Coordinator plays a vital role in supporting the installation team by planning and tracking installations, optimizing labour resource utilization, and procuring equipment to meet customer needs. This position involves coordinating the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are...


  • Manchester, United Kingdom CV-Library Full time

    A new opportunity has arisen for a Customer Service Coordinator based in Manchester. Our client, with over 35 years of experience providing specialized aircraft MRO services across 15 locations worldwide, is looking for a candidate with proven expertise in customer service and production coordination. Job Description: As a Customer Service Coordinator,...


  • Manchester, United Kingdom Johnson Controls Full time

    Job SummaryThe Customer Service Coordinator will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.Key ResponsibilitiesCoordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are...


  • Manchester, United Kingdom Morgan King Full time

    Join a prestigious and renowned luxury automotive brand that epitomises excellence, innovation, and sophistication. As a market leader in the automotive industry, we are dedicated to delivering unparalleled customer experiences. We are seeking a dynamic and customer-centric individual to join our team as a Customer Coordinator with the potential for...


  • Manchester, United Kingdom Johnson Controls Full time

    Job SummaryThe Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations, ensuring the optimal utilization of available labor resources. This role involves coordinating the procurement of equipment to meet customer requirements, while also ensuring project milestones and deadlines are...


  • Manchester, United Kingdom MSP Direct Sourcing Full time

    **Job title**: Customer Service Coordinator **Location/remote**: Hybrid, 3 days on-site and 2 working from home (2 week training on-site) **Contract length**: 3 Month - rolling contract **Pay rate**: £13.50/per hour Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking Customer Service Coordinator on behalf of a...


  • Manchester, United Kingdom Johnson Controls Full time

    Job SummaryThe Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations, ensuring the optimal utilization of available labor resources. This involves effective communication and relationship-building with customers, installation engineers, and managers.Key ResponsibilitiesPrepare and manage...


  • Manchester, United Kingdom Johnson Controls Full time

    Job SummaryThe Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.Key ResponsibilitiesCoordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are...


  • Manchester, United Kingdom Johnson Controls Full time

    Job SummaryThe Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.Key ResponsibilitiesCoordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are...


  • Manchester, United Kingdom Page Personnel Full time

    Basic salary of £24,000 - Permanent full-time position **About Our Client**: This company is a prominent player in the industrial/manufacturing industry, employing over 200 people onsite in the NW. Known for its commitment to innovation and quality, the client we are representing is a leading provider in the industrial manufacturing sector with an...


  • Manchester, United Kingdom Johnson Controls Full time

    What you will do   The Customer Service Coordinator will support the installation team by planning and tracking installations and optimizing the utilization of available labour resource. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the end-to-end...


  • Manchester, United Kingdom Hologic, Inc. Full time

    Service and Customer Support CoordinatorWe are seeking a highly organized and detail-oriented Service and Customer Support Coordinator to join our Hologic EMEA Case Management team on a 12-month fixed-term contract.The successful candidate will be responsible for coordinating internal and external communications, liaising with internal Service departments,...


  • Manchester, United Kingdom Hologic, Inc. Full time

    Service and Customer Support CoordinatorWe are seeking a highly organized and detail-oriented Service and Customer Support Coordinator to join our Hologic EMEA Case Management team on a 12-month fixed-term contract.The successful candidate will be responsible for coordinating internal and external communications, liaising with internal Service departments to...


  • Manchester, United Kingdom Hologic, Inc. Full time

    Service and Customer Support CoordinatorWe are seeking a highly organized and detail-oriented individual to join our Hologic EMEA Case Management team as a Service and Customer Support Coordinator. This is a 12-month fixed-term contract opportunity.Key Responsibilities:Coordinate internal and external communications following equipment transactions, returns...


  • Manchester, United Kingdom VUE group Full time

    About the RoleWe are seeking a highly organised and motivated Customer Service Coordinator to join our team at VUE Group.This is a customer-facing position that involves scheduling engineers to install new kits and fix service faults, ensuring our operations department runs efficiently.ResponsibilitiesPlan and prioritise new installations and service calls,...


  • Manchester, United Kingdom Gibbs Hybrid Full time

    My client is one of the biggest Brand organisations in the world, they’re currently looking for a Customer Services Coordinator to work in Manchester 3 days onsite a 2 days remote. This role is responsible for all aspects of input to invoice, sales and aftersales support and ensuring OTIF target is achieved across multiple inputs including telesales,...


  • Manchester, United Kingdom https:jobs-redefined.cositemap Full time

    Job DescriptionAs a Customer Service Coordinator, you will play a vital role in supporting the Through The Night Foods Team in Manchester. Your primary responsibility will be to work as part of the team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Support colleagues through coaching and feedback to ensure they are...