Resourcing Help Desk Support

3 weeks ago


Swindon, United Kingdom Nationwide Building Society Full time

At **Nationwide**, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

At **Nationwide**, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for **Nationwide**, you’ll have access to a range of benefits, support and resources. For example:

- **Healthy Mind Champions** - We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.
- **Employee Networks** - We have nine employee networks, open to all of our colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our newest addition is the Minds Matter network, which focuses specifically on mental health and wellbeing.
- **Online Resources **- Our internal intranet page is much more than a news site, it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.
As a **Resourcing Help Desk Support** at Nationwide, you will be part of a project dealing with a system implimentation providing help and advice.Intially 3 months with potential for extention and more.

vendor management, system strategy, governance, and support.

This role will involve helping to setup the support framework and providing support to employees during and post implementation. Providing help and support with users of the system you’ll be required to:

- Manage user access - joiners and leavers and Single Sign On (SSO) / login issues for both the desktop and app
- Monitor release activity to ensure the system performs as expected
- Acting as a 2nd line response for system queries and faults (system down, functionality and integration issues) tracking issues through to resolution within agreed SLAs
- Monitor and report on system queries and faults against SLAs
- Support with user training / upskilling following system release activity
- Support with vendor governance - review meetings, reporting and business continuity
- Create and maintain process maps relating to both systems support and our recruitment processes
- As the system is new and support volumes are currently unknown, at times there may be the need to work flexibly, supporting the wider Resourcing team with other tasks.

**Job Types**: Full-time, Temporary
Contract length: 3 months

**Salary**: £10.00-£12.00 per hour

**Benefits**:

- Work from home
Schedule:

- Monday to Friday
Ability to commute/relocate:

- Swindon, SN3 1TA: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)
**Experience**:

- Customer service: 1 year (required)
- Help desk: 1 year (required)
- IT support: 1 year (preferred)
Reference ID: NBS2802


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