Direct Line Motability Fraud Handler
6 months ago
**Direct Line Motability Fraud Handler**
**Liverpool - Hybrid (1 day a week in the office)**
**Full Time, Permanent Position**
**Let’s be brilliant for our customers**
Join us as a Motability Fraud Handler, where you'll be at the forefront of claims integrity, ensuring optimal resolutions, and protecting business interests. Dive into the world of fraud prevention, claims management, and customer satisfaction.
**About us**:
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
**What you’ll be doing**:
Reporting directly to the Claims Team Leader, you'll provide support to our customers and third-party claimants throughout their claims journey, utilising established claims processes and strategies to achieve the optimal resolution and settlement. You could manage both injury and non-injury motor claims within the scope of your Claims License.
- Register new cases or manage assigned cases to progress claims within the defined personal authority level, following established standards, procedures, and provided guidance
- Allocate case reserves, up to a defined monetary value and within your agreed Claims Licence
- Respond to customer queries and follow agreed processes, policies, and procedures to ensure the consistent achievement of customer service and satisfaction standards, thereby supporting the delivery of KPIs and SLAs for our Corporate Clients
- Promptly refer claims that exceed personal authority limits to the appropriate channels following the agreed referral process
- Assess claims against relevant criteria and your experience to identify actual or potential issues, involving others to minimise leakage and safeguard the business's interests
- Manage interactions with customers and third-party claimants, ensuring courteous and timely communication to deliver high levels of customer satisfaction
- Coordinate the use of approved internal and external suppliers to facilitate the repair, replacement, and provision of suitable goods and services to customers and third parties
- Comply with DLG's required standards of excellence, best practices, operational effectiveness, group, legal, and regulatory requirements
- Identify and refer claims for further investigation where appropriate, such as for fraud or policy indemnity concerns
- Build strong relationships with our Legal Panel to control indemnity spend
- Provide telephony support to operational teams when appropriate
**What we’re looking for**:
- Previous experience handling Fraud Claims
- Strong knowledge of fraud detection techniques, including identifying red flags and suspicious activity in insurance claims
- Proficiency in managing claims through the entire process, from initial reporting to resolution, including documentation, evaluation, and settlement
- Knowledge of insurance regulations, best practices, and legal requirements related to handling claims, including those involving fraud
- Proficiency in managing and prioritising a caseload, including allocating case reserves, following established standards and procedures
**What we offer in return**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- Generous 9% employer pension contribution
- 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Plus, many more
There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.
We’re proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we’re happy to say we’re customer obsessed.
Join us. Help us keep innovating and putting customers at the heart of everything. To be an insu
-
Direct Line Motability Claims Handler
7 months ago
Liverpool, United Kingdom Direct Line Group Full time**Direct Line Motability Claims Handler**: **Liverpool - Hybrid (2 days a week in the office)**: **Full Time, Permanent Position**: **Let’s be brilliant for our customers**: Join us as a Claims Handler, where you'll be the driving force behind transforming customers' claims journeys, delivering solutions and satisfaction with every interaction. **About...
-
Direct Line Motability Third Party Capture Handler
7 months ago
Liverpool, United Kingdom Direct Line Group Full time**Direct Line Motability Third Party Capture Handler** **Liverpool - Hybrid (currently 1 day a week in the office)** **Full Time, Permanent Position** **Let’s be brilliant for our customers** Join us as a Motability Third Party Capture Handler, where you'll be at the forefront of claims resolution, ensuring great third-party outcome, and protecting...
-
Direct Line Motability Review
6 months ago
Liverpool, United Kingdom Direct Line Group Full time**Direct Line Motability Review & Control Validator**: **Liverpool - Hybrid (2 days a week in the office)**: **Full Time, Permanent Position**: **Let’s be brilliant for our customers**: Join us as a Direct Line Motability Review & Control Validator, where you'll drive compliance excellence and shape the future of our business through impactful reviews and...
-
Direct Line Motability Claims Team Leader
6 months ago
Liverpool, United Kingdom Direct Line Group Full time**Direct Line Motability Claims Team Leader**: **Liverpool - Hybrid (2 day a week in the office)**: **Full Time, Permanent Position****: **Let’s make the most of your talent**: Join us as a Claims Team Leader, where you'll lead a high-performing team to exceed operational targets, transform service standards, and drive changes for optimal efficiency and...
-
Dlm Claims Handler
7 months ago
Liverpool, United Kingdom Direct Line Group Full time**Claims Handler**: **Liverpool - Hybrid (2 days a week in the office)**: **Full Time, Permanent Position**: **Let’s be brilliant for our customers**: Join us as a Claims Handler, where you'll be the driving force behind transforming customers' claims journeys, delivering solutions and satisfaction with every interaction. About us At Direct Line Group,...
-
Head of Finance
7 months ago
Liverpool, United Kingdom Direct Line Group Full timeHead of Finance & Business Intelligence Liverpool - Hybrid (1 week per month in the office as a minimum) Full Time, Permanent Position **Let’s make the most of your talent**: Join us as the Head of Finance & Business Intelligence, where you'll shape the financial heartbeat of Direct Line Motability, driving innovation, influencing strategic decisions,...
-
Senior Counter Fraud Handler
7 months ago
Liverpool, United Kingdom The Granite Group Full timeWe are seeking a highly-motivated professional with excellent organisational skills to join our successful and established Fraud Department as a Senior Counter Fraud Handler. Reporting to the Assistant Fraud Manager, your role will be to investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will...
-
Dlm Technical Claims Consultant
7 months ago
Liverpool, United Kingdom Direct Line Group Full time**DLM Technical Claims Consultant - Large & Complex Loss**: **Liverpool - Hybrid (1 day a week in the office)**: **Full Time, Permanent Position**: **Let’s be brilliant for our customers**: Join our Motability Large & Complex Loss team as a Technical Claims Consultant, where you'll lead high-value claims to resolution and shape excellence in claims...
-
Head of Business Intelligence
7 months ago
Liverpool, United Kingdom Direct Line Group Full timeHead of Business Intelligence Liverpool - Hybrid (1 day a week in the office) Full Time, Permanent Position **Let’s make the most of your talent**: Join us as Head of Business Intelligence, where you'll lead a dynamic team shaping the future of Motability, driving data-driven decisions, and transforming operational performance. Make a lasting impact,...
-
Technical Claims Consultant
7 months ago
Liverpool, United Kingdom Direct Line Group Full timeTechnical Claims Consultant - Large & Complex Loss Liverpool - Hybrid (1 day a week in the office) Full Time, Permanent Position Let’s be brilliant for our customers Join our Motability Large & Complex Loss team as a Technical Claims Consultant, where you'll lead high-value claims to resolution and shape excellence in claims...
-
Dlm Resolution Claims Team Leader
7 months ago
Liverpool, United Kingdom Direct Line Group Full time**Resolution Claims Team Leader**: **Liverpool - Hybrid (2 day a week in the office)**: **Full Time, 1x Permanent Position & 1x 12 Month Secondment Position**: **Let’s make the most of your talent**: Join us as a Resolution Claims Team Leader, where you'll lead a high-performing team to exceed operational targets, transform service standards, and drive...
-
Customer Experience Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom Direct Line Insurance Group Full timeTransforming lives through insurance and beyond is at the heart of our mission at Direct Line Group. With decades of experience, we've established ourselves as a customer-obsessed market powerhouse, driving value for customers, colleagues, and shareholders alike.We help over 650,000 customers with their insurance needs, providing worry-free motoring and a...
-
Third Party Claims Handler
2 weeks ago
Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full timeWe are looking for an experienced Third-Party Motor Claims Handler to join our Third-Party Damage Team. This is an exciting opportunity to be part of a thriving Claims Department, and we invite applications from candidates with a minimum of 1 years’ experience in Motor claims. The ideal candidate will have experience of managing a portfolio of Third...
-
Case Handler
7 months ago
Liverpool, United Kingdom CEL Solicitors Full time**Job role: Case Handler** **Location: Liverpool City Centre** **Job Type: Permanent Full time** **Basic Salary: £21,000 - £25,000 - **plus achievable performance-based bonus from £525 - £1,250 per month** **About us**: CEL Solicitors is one of the fastest-growing law firms in the UK. Having secured multimillion funding, we are on a huge growth...
-
Motor Claims Handler
6 months ago
Liverpool, United Kingdom Resolve Recruitment Services Full timeResolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Motor Claims Handler to join their fast-paced claims division. We are looking for Motor Claims Handlers who will be trained and developed to effectively manage a portfolio of Insurance claims. As part of your ongoing...
-
Motor Claims Handler
7 months ago
Liverpool, United Kingdom Resolve Recruitment Services Full timeResolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Motor Claims Handler to join their fast-paced claims division. We are looking for Motor Claims Handlers who will be trained and developed to effectively manage a portfolio of Insurance claims. As part of your ongoing...
-
Litigation Handler
2 months ago
Liverpool, United Kingdom Adaptable Recruitment Careers Full timeAdaptable Recruitment are delighted to be partnering with a growing organisation who are looking for experienced Litigation Handlers to join the organisation on a permanent basis. The role is based in Liverpool and is fully site based during probation, after which hybrid working will be available. This opportunity is ideal for experienced litigation handlers...
-
Anti-fraud Specialist
7 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for a highly motivated,Anti-Fraud Specialists to join our dynamic anti-fraud team to help support on the delivery of services to our clients across the Northwest. As an Anti-Fraud Specialist (Band 6) you will be earning up to £42,618. Reporting directly to a Senior Anti-Fraud Manager you will be nominated to, and lead on...
-
Personal Injury Handler Claims Handler
7 months ago
Liverpool, United Kingdom The Granite Group Full timeWhen you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and...
-
Personal Injury Handler Claims Handler
6 months ago
Liverpool, United Kingdom The Granite Group Full timeWhen you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and...