Customer Experience Professional

4 days ago


Liverpool, Liverpool, United Kingdom Direct Line Insurance Group Full time

Transforming lives through insurance and beyond is at the heart of our mission at Direct Line Group. With decades of experience, we've established ourselves as a customer-obsessed market powerhouse, driving value for customers, colleagues, and shareholders alike.

We help over 650,000 customers with their insurance needs, providing worry-free motoring and a lifeline to the outside world. As a key member of our Motability team in Liverpool, you'll be passionate about delivering excellent customer care, guiding customers through their service or claims journey with expert experience and knowledge.

Salary Package: Our competitive salary package starts from £21,840 for 35 hours per week (plus 9% pension contribution) or £23,400 based on 37.5 hours per week (plus 9% pension contribution). You may also receive a bonus twice a year of up to 3.5% of your salary based on your individual performance.

Your responsibilities will include taking customers' calls, providing support and guidance, and working shifts across Monday to Friday 8am and 7pm, Saturday 8am – 4pm. Initial training and Academy attendance are required, lasting up to 12 weeks. You'll work from home with technology equipment provided, requiring a good internet connection and quiet space.

Ways of Working: Our hybrid model combines home and office working, with most colleagues required to spend 2 days a week in the office.

We believe in having the best possible people to serve customers, offering excellent benefits, including a 9% employer contributed pension, 50% off home, motor, and pet insurance, and buy as you earn share scheme.

Diversity and inclusion are at the forefront of our values, and we're committed to embracing different ways of thinking and working. We offer support for adjustments to our recruitment process to ensure everyone has an equal opportunity to succeed.



  • Liverpool, Liverpool, United Kingdom Sainsbury's Full time

    About the Role: We are seeking a skilled Customer Experience Manager to join our team at Sainsbury's.Your Key Responsibilities: As a Customer Experience Manager, you will be responsible for delivering exceptional customer service, managing a team of retail staff, and driving operational excellence in-store.Your Key Performance Indicators: You will be...


  • Liverpool, Liverpool, United Kingdom Containerships Full time

    About the RoleWe are looking for a Customer Experience Coordinator to join our team at Containerships. As a key member of our Customer Service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.This role requires strong communication and interpersonal skills, as well as the ability to...


  • Liverpool, Liverpool, United Kingdom Sodexo Prestige Venues & Events Full time

    About Sodexo Live">We're a world-leading food and facilities management company, crafting exceptional events at the most prestigious venues on the planet. Our team of hospitality professionals work, celebrate, and make memories together. We take pride in making every moment count, for our guests and for our team members.">Job Overview">This is a fantastic...


  • Liverpool, Liverpool, United Kingdom Rudy's Pizza Full time

    Rudy's Altrincham is a vibrant and dynamic restaurant, serving up delicious Italian cuisine to our customers every day. We're now looking for an experienced Restaurant Floor Team Member to join our busy team and help us deliver outstanding customer service.In this role, you'll be responsible for taking orders, managing tables, and ensuring that our guests...


  • Liverpool, Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full time

    About the Role:">We are seeking an exceptional Customer Experience Director to join our team at Crowne Plaza Liverpool John Lennon Airport.">The ideal candidate will be a seasoned hospitality professional with a proven track record of delivering exceptional customer experiences and driving sales growth.">Main Responsibilities:">Develop and implement...


  • Liverpool, Liverpool, United Kingdom Nestlé SA Full time

    Director of Retail£55,000 per annum + performance-related bonus.About the JobThis is an exciting opportunity to join our team as a Retail Director and lead our boutique in Liverpool to success. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work...


  • Liverpool, Liverpool, United Kingdom Barclays Bank PLC Full time

    This is an exciting opportunity to join Barclays Bank PLC as a Customer Experience Specialist. In this role, you will be responsible for providing resolutions for customer queries/issues and personalizing each interaction to deliver exceptional customer experiences.Requirements


  • Liverpool, Liverpool, United Kingdom JD GROUP Full time

    This Customer Experience Associate role is perfect for those who enjoy working in a fast-paced, customer-focused environment. As a member of our team, you will have the opportunity to develop your skills and knowledge while delivering an exceptional shopping experience for our customers. The salary for this position is approximately $25,000 - $30,000 per...


  • Liverpool, Liverpool, United Kingdom Compliance Chain Limited Full time

    About the JobThis exciting opportunity is perfect for a highly organized and customer-focused individual looking to take their career to the next level.Key Responsibilities:Confirmation of orders and project details.Effective communication with customers throughout the project lifecycle.Proactive customer engagement to ensure smooth service delivery.Credit...


  • Liverpool, Liverpool, United Kingdom The Very Group Full time

    As a Customer Experience Manager, you will play a critical role in shaping the future of our company by developing and implementing innovative solutions to improve customer experience. You will work closely with cross-functional teams to drive business results and create a culture of continuous improvement.This is an exciting opportunity to join a dynamic...


  • Liverpool, Liverpool, United Kingdom Next Full time

    We are looking for a highly motivated and efficient Customer Experience Specialist to join our team at Next.About the Role:To be successful in this role, you will have perfect products available for our online customers by:Accurately processing stock quickly and to the highest standard, including locating, packing and promptly transferring stock in and out...


  • Liverpool, Liverpool, United Kingdom Energy Switch Guarantee Full time

    About the Job:This role puts customers first, every time. You'll be re-inventing face-to-face activity by leveraging our innovative tech platform (Kraken Technologies) and providing better customer experiences.


  • Liverpool, Liverpool, United Kingdom EG Group Full time

    At EG Group, we're passionate about delivering exceptional customer experiences. As a Customer Experience Specialist at KFC, you'll play a vital role in making that happen.We're not just looking for anyone - we want real people who are up for getting stuck in and delivering a great experience for our customers. Don't worry about the rest, we'll teach you...


  • Liverpool, Liverpool, United Kingdom Brook Street Full time

    At Brook Street, we are seeking a Customer Support Professional to join our team on a temporary basis until the end of the year with potential extension. Key responsibilities include responding to customer inquiries via phone, providing accurate product and service information, and resolving customer complaints. The ideal candidate will have previous...


  • Liverpool, Liverpool, United Kingdom Frasers Group Full time

    About the RoleWe are seeking an experienced and skilled individual to join our team as a Membership Experience Host. This role is responsible for maximizing every member's experience in our club.The ideal candidate will have a strong background in customer service, administrative skills, and the ability to work effectively in a fast-paced environment.The...


  • Liverpool, Liverpool, United Kingdom City Health Care Partnership CIC Full time

    About UsCity Health Care Partnership CIC is a pioneering social enterprise dedicated to delivering exceptional healthcare services to thousands of people across Hull, the East Riding, Knowsley, and St Helens.We're passionate about empowering our colleagues to thrive in their roles, and we believe that high-quality care is delivered by high-quality...


  • Liverpool, Liverpool, United Kingdom Cineworld Cinemas Ltd Full time

    Cineworld Cinemas Ltd Job Description: Front of House Team Leader. We are seeking a dedicated and organized individual to lead our front-of-house team as a Front of House Team Leader. As a key member of the management team, you will be responsible for overseeing the day-to-day operations of the front-of-house team, ensuring that all customers receive a high...


  • Liverpool, Liverpool, United Kingdom DUNKIN' North West Full time

    We're on a mission to spread happiness and quality across the Dunkin' East Midlands family!About the Role:As a Team Member, you'll play a vital part in delivering exceptional customer experiences and quality products that make our guests smile. We're looking for someone with a positive attitude, a passion for delivering memorable experiences, and a focus on...


  • Liverpool, Liverpool, United Kingdom Morgan Ryder Full time

    Morgan Ryder is seeking an experienced Customer Service Manager to lead our defence and military customer service team. As a key member of our team, you will be responsible for driving service excellence and maintaining strong relationships with internal and external stakeholders.About the JobThis role offers a unique opportunity to work in a fast-paced and...


  • Liverpool, Liverpool, United Kingdom WHSmith Full time

    Job DescriptionAs a Sales Assistant at WHSmith, you will play a crucial role in delivering outstanding customer service and ensuring that our stores meet the highest standards of presentation.You will be responsible for carrying out stock replenishment, maintaining tidy store areas, and meeting high standards of display and visual merchandising.You will work...