Head of Business Intelligence

7 months ago

Liverpool, United Kingdom Direct Line Group Full time

Head of Business Intelligence

Liverpool - Hybrid (1 day a week in the office)

Full Time, Permanent Position

**Let’s make the most of your talent**:
Join us as Head of Business Intelligence, where you'll lead a dynamic team shaping the future of Motability, driving data-driven decisions, and transforming operational performance. Make a lasting impact, turning insights into action and charting the course for success in a vibrant, innovative environment.

**About us**:
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

**What you’ll be doing**:
Reporting directly to the Head of Finance & Business Intelligence, you'll lead and manage the Motability Business Intelligence Unit, overseeing a dynamic team in the delivery of insightful data to inform operational plans. The Business Intelligence team plays a crucial role in managing all claims, operational, and customer reporting, both internally for the Senior Leadership Team and corporate clients. Your responsibilities include shaping, analysing, and presenting management information to set challenging business goals, maximise performance, and guide decision-making. Working closely with stakeholders, you'll ensure efficient provision of quality intelligence services, facilitate operational improvements, and build relationships across the organisation. Key aspects involve leading the development of MI packs, ensuring timely and accurate financial and operational content, engaging with business leaders to interpret MI implications, and contributing to various projects. The role extends to planning and managing unit business operations, maintaining relationships with corporate clients, and actively participating in the Direct Line Motability (DLM) leadership team. Performance will be measured against KPIs, including achieving personal and team targets, enhancing productivity, and contributing to business development.

**What we're looking for**:

- Ability to collaborate with the business to understand and interpret the practical business implications of financial data
- Ability to anticipate business performance issues or opportunities and recommend appropriate action
- Ability to build and maintain effective relationships across all areas of an organisation
- Capability to understand the links between business activities and business performance, challenge constructively, give early warning of performance issues and recommend remedial action and ways to maximise business performance

**What we offer in return**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

- Generous 9% employer pension contribution
- Annual company bonus of up to 10%
- 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Plus, many more

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.

We’re proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we’re happy to say we’re customer obsessed.

Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

**Together, we’re one of a kind**:
**Hours**:35 hours (Monday to Friday, 9am to 5pm)

LI-Hybrid

LI-CL2

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