Senior Counter Fraud Handler

5 months ago


Liverpool, United Kingdom The Granite Group Full time

We are seeking a highly-motivated professional with excellent organisational skills to join our successful and established Fraud Department as a Senior Counter Fraud Handler. Reporting to the Assistant Fraud Manager, your role will be to investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face.

You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave (including overseeing the investigation and management of fraud rings).

We are looking for someone who can adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.

**Role**: Senior Counter Fraud Handler
**Location**: Sevenoaks with Hybrid working
**Working hours**: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
**Salary**: Between £36,127 to £40,031 DOE

**What you will be doing**:

- Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome
- Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action
- Accurately interpret intelligence and use it to drive an appropriate investigation strategy
- Proactively manage a portfolio of claims (including fraud rings) ensuring adherence to claims handling and investigation procedures, protocols and service level agreements
- Ensure output achieves acceptable levels of accuracy and quantity, including authorisation of team payments within authority limit
- Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
- Avoid any claims leakage whilst maximising savings/repudiations
- Ensure strict adherence to agreed counter fraud strategies
- Respond efficiently to telephone calls into the team/department
- Act as a technical referral point for the counter fraud team, assisting with technical queries and leading by example
- Provide coaching, mentoring, training, and guidance to colleagues identifying and supporting their development needs, including liaising with each business area across claims to drive quality referrals
- Produce accurate witness statements and sign defences in support of claims defences/prosecutions, attending trials on behalf of the company where necessary
- Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team

**What we’re looking for**:

- Excellent understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims, bodily injury claims, plus experience of managing fraud rings and litigation
- Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained
- Excellent organisational skills and the ability to work independently without supervision
- Strong negotiation skills along with excellent customer services skills
- A detailed understanding of the intelligence and investigative tools available to validate claims
- Ability to provide clear and concise instructions to service providers to assist in the investigation of claims

To investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.
About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (includi


  • Anti-fraud Specialist

    6 months ago


    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a highly motivated,Anti-Fraud Specialists to join our dynamic anti-fraud team to help support on the delivery of services to our clients across the Northwest. As an Anti-Fraud Specialist (Band 6) you will be earning up to £42,618. Reporting directly to a Senior Anti-Fraud Manager you will be nominated to, and lead on...


  • Liverpool, Liverpool, United Kingdom The Granite Group Full time

    The Granite Group is seeking a highly skilled and experienced Lead Fraud Analyst to join our Policy Fraud team. In this role, you will be responsible for the extraction and analysis of fraud data, building and optimising counter fraud rule sets, and working closely with our counter fraud, pricing, and underwriting departments.The successful Lead Fraud...


  • Liverpool, United Kingdom Direct Line Group Full time

    **Direct Line Motability Fraud Handler** **Liverpool - Hybrid (1 day a week in the office)** **Full Time, Permanent Position** **Let’s be brilliant for our customers** Join us as a Motability Fraud Handler, where you'll be at the forefront of claims integrity, ensuring optimal resolutions, and protecting business interests. Dive into the world of fraud...


  • Liverpool, Liverpool, United Kingdom Acorninsure Full time

    Job Title: Policy Fraud Lead AnalystWe are seeking a highly skilled and experienced Policy Fraud Lead Analyst to join our team at Acorn Insurance. As a Policy Fraud Lead Analyst, you will be responsible for the extraction and analysis of fraud data, building and optimising counter fraud rule sets, and working closely with our counter fraud, pricing, and...


  • Liverpool, Liverpool, United Kingdom RSM Full time

    Job Role: Senior Fraud InvestigatorAs a Senior Fraud Investigator at RSM, you will play a key role in delivering reactive assignments across a diverse client base. Your responsibilities will include being a lead consultant in the delivery of investigations and linked assignments. This will involve working independently as well as part of a team of varying...

  • Case Handler

    6 months ago


    Liverpool, United Kingdom CEL Solicitors Full time

    **Job role: Case Handler** **Location: Liverpool City Centre** **Job Type: Permanent Full time** **Basic Salary: £21,000 - £25,000 - **plus achievable performance-based bonus from £525 - £1,250 per month** **About us**: CEL Solicitors is one of the fastest-growing law firms in the UK. Having secured multimillion funding, we are on a huge growth...

  • Litigation Handler

    3 weeks ago


    Liverpool, United Kingdom Adaptable Recruitment Careers Full time

    Adaptable Recruitment are delighted to be partnering with a growing organisation who are looking for experienced Litigation Handlers to join the organisation on a permanent basis. The role is based in Liverpool and is fully site based during probation, after which hybrid working will be available. This opportunity is ideal for experienced litigation handlers...


  • Liverpool, Liverpool, United Kingdom RSM Full time

    Job PurposeTo play a key role in delivering reactive assignments across a diverse client base, including leading investigations and linked assignments. This will involve working alone or as part of a team, with periods of unsupervised work, and acting as an ambassador for RSM as a trusted professional fraud advisor.ResponsibilitiesThe post holder will be...


  • Liverpool, Liverpool, United Kingdom RSM Full time

    We are seeking an experienced Senior Fraud Investigator to join our team at RSM. As a key member of our Risk Assurance department, you will play a crucial role in delivering reactive assignments across a diverse client base.About the RoleThe successful candidate will be responsible for leading investigations and linked assignments, working independently or...


  • Liverpool, Liverpool, United Kingdom DWF Full time

    About DWF's Fraud Team At DWF LLP, our Fraud Team is renowned for handling complex and high-stakes fraud cases, providing clients with robust and strategic legal representation. We are committed to delivering exceptional legal expertise and innovative solutions to our diverse client base. About the Role We are seeking a talented and dedicated...


  • Liverpool, Liverpool, United Kingdom RSM Full time

    Job PurposeTo play a key role in delivering reactive assignments across a diverse client base, including leading investigations and linked assignments. This will involve working independently or as part of a team, with a focus on delivering high-quality results and maintaining RSM's reputation as a trusted professional services firm.Key...


  • Liverpool, Liverpool, United Kingdom RSM Full time

    Job PurposeTo play a key role in delivering reactive assignments across a diverse client base, including leading investigations and linked assignments. This will involve working independently or as part of a team, with a focus on delivering high-quality results and meeting client expectations.Key Responsibilities: Maintain RSM's high level of service and...


  • Liverpool, Liverpool, United Kingdom RSM Full time

    Job PurposeTo play a key role in delivering reactive assignments across a diverse client base, including leading investigations and linked assignments.Key ResponsibilitiesDeliver high-quality fraud investigations to a criminal standard, producing case files and presenting cases in magistrates and crown courts.Provide client support and undertake additional...


  • Liverpool, United Kingdom Gold Group Full time

    **Job Title**:Insurance Motor Claims Handler **Location**:Liverpool **Salary**:£25,000 - £28,000 **Key Skills**:Claims handling, Motor Claims, Data Management, Fleet Policies, Insurance Understanding We are seeking a diligent and experienced motor claims handler to join our client's team. As a crucial member of our organisation, you will be responsible...


  • Liverpool, Liverpool, United Kingdom Adaptable Recruitment Full time

    Job Summary:We are seeking an experienced Principal Claims Handler to join our team on a permanent basis. This is an exciting opportunity for someone to take on a challenging role and make a real impact.About the Role:The successful candidate will be responsible for handling all aspects of litigated and non-litigated personal injury claims involving...


  • Liverpool, Liverpool, United Kingdom RSM Full time

    Job PurposeTo play a key role in delivering reactive assignments across a diverse client base. This will include being a lead consultant in the delivery of investigations and linked assignments.As a key member of the RSM team, you will be responsible for maintaining the company's high level of service and values. This will involve ensuring timely delivery of...

  • Claims Handler

    6 months ago


    Liverpool, United Kingdom The Granite Group Full time

    In the role of Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. We are seeking a confident communicator who will be required to resolve liability in a timely manner to maximise efficiency. Using your time effectively, the Liability Claims Handler will have the ability...

  • Motor Claims Handler

    1 month ago


    Liverpool, United Kingdom CV-Library Full time

    We are delighted to be working with a dynamic and forward-thinking insurer who have exciting opportunities available for a Motor Claims Handler to join their fast-paced claims division working in one of these specialist areas; Property, Third Party Claims, Personal Injury and / or Credit Hire claims. We are looking to speak with Motor Claims Handlers who...

  • Senior Claims Handler

    5 months ago


    Liverpool, United Kingdom Roberts Webb Recruitment Limited Full time

    Are you passionate about advocating and assisting those who have suffered personal injury? Do you thrive in a dynamic legal environment where your skills make a difference? We are recruiting on behalf of a reputable legal firm based in Liverpool, who are seeking a dedicated case handler to handle both litigated and non-litigated personal injury...


  • Liverpool, Liverpool, United Kingdom Direct Line Insurance Group plc Full time

    About the RoleWe're seeking a Senior Claims Handler/Claims Handler to join our team at Direct Line Motability in Liverpool. As a key member of our claims team, you'll be responsible for handling claims and providing excellent customer service.Key ResponsibilitiesHandle claims in a timely and efficient mannerProvide excellent customer service and...