Counter Fraud

7 months ago


Liverpool, United Kingdom The Granite Group Full time

To investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.

**Role**: Counter Fraud Handler

**Location**: Liverpool with hybrid working

**Working hours**: 37.5 hours, Monday to Friday from 9am to 5:30pm

**Salary**: £22,050 - £27,000

**What you will be doing**:

- Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome.
- Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action.
- Accurately interpret intelligence and use it to drive an appropriate investigation strategy.
- Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements
- Ensure output achieves acceptable levels of accuracy and quantity.
- Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance.
- Avoid any claims leakage whilst maximising savings/repudiations.
- Ensure strict adherence to agreed counter fraud strategies.
- Respond efficiently to telephone calls into the team/department.
- Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team.

**What we’re looking for**:

- Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims
- Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained.
- Excellent organisational skills and the ability to work independently with minimum support.
- Strong negotiation skills along with Excellent customer services skills
- An understanding of the intelligence and investigative tools available to validate claims.
- Ability to provide clear and concise instructions to service providers to assist in the investigation of claims.

About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Free Hot Drinks*
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.


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