Economic, Serious and Organised Crime

7 months ago

Liverpool, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 345822**Salary**:

- £40,201 - £47,986- National: minimum £40,201, maximum £43,347; Inner London: minimum £45,724, maximum £47,986**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Counter Fraud, Compliance and Debt - Economic, Serious and Organised Crime (ESOC)**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 7Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bromley, Eastbourne, Liverpool, Pontypridd, WalthamstowAbout the job

**Job summary**:
**Do you have experience or qualifications in either criminal or financial investigations? Are you willing to work towards the required accreditation? Do you have leadership experience, great communication skills and enjoy coaching others?**

Then DWP may be the place for you. This is an exciting opportunity to join our Counter Fraud and Compliance Directorate (CFCD) on a team committed to tackling fraud encountered through our Economic, Serious and Organised crime team. You will be at the forefront of tackling serious and organised crimes against DWP which often has links into wider criminality of modern slavery, human trafficking, and identity fraud. You will work with senior leaders across multi law enforcement agencies on high profile and serious fraud operations involving many suspects in multi-million-pound criminality.

As Senior Operational Leader, you will role model excellent senior management leadership, overseeing investigations into either criminal or financial teams, taking responsibility for the flexible, effective, personalised delivery of customer service, quality, and performance. You will provide transformational leadership to the site and beyond - leading through others, driving people engagement, and inspiring colleagues to deliver objectives.

CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around Collaboration, Resilience, and Inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable, and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

**Job description**:
**As a Senior Operational Leader, you can expect to be involved in a range of the following**:

- Report directly to the Grade 7, being fully accountable for the management of a large, geographically diverse team of HEO Investigators, setting strategic business priorities for your areas of responsibility and driving performance against key objectives.
- Be a self-starter, able to use your own initiative and make sound, complex decisions at pace.
- Be able to quickly instil technical knowledge and use initiative to seek solutions to problems; making interpretative judgements where circumstances fall outside of available guidance.
- Lead performance within your business area, undertaking regular face-to-face performance reviews with your direct reports, identifying risks to performance achievement, and driving forward continuous improvement.
- Be at the forefront of overseeing business change; leading others through the implementation, and embedding, of new policies and procedures.
- Work alongside multiple, senior representatives from other government departments/external bodies, building strong, collaborative relationships which enhance our reputation and achieve excellent outcomes.
- Provide visible, effective leadership through regular site visits, taking a personal lead in engaging with and communicating key messages with clarity and passion to obtain buy in.
- Motivate teams to operate flexibly, seeking feedback, listening, and acting on this, setting performance standards and personalising services for our customers.
- Encourage creative thinking and collaborative working between teams and directorates to drive innovation and service improvements.
- Contribute to people planning activities, ensuring appropriate and effective deployment of people and resources within and between sites.
- Develop a holistic grasp of all customer types enabling you to lead, design and manage new business roles and processes that continuously improve the quality of customer experience.
- Ensure all matters are dealt with promptly and sensitively, in line with DWP policies and procedures, and legislative frameworks, managing risk exposure by overseeing compliance.

**Person specification**:
**Key Criteria**

**What we are looking for in our Senior Operational Leaders**:

- Strong and effective leadership experience, with the ability to lead through others a

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