Serious Injury Assistant

7 months ago

Liverpool, United Kingdom Carpenters Group Full time

**Job Purpose**

To be responsible in assisting a Senior Fee Earner in all aspects of litigated and non-litigated, serious, catastrophic or less serious personal injury claims.

**Key Duties & Responsibilities**
- Deal with all aspects of litigated and non - litigated personal injury claims mainly of a high (serious injury/ multi track) value and/or technical nature as requested.
- Continuously risk assess a case as it progresses and highlight concerns to your fee earner/line manager to include having regard to liability, contributory negligence, causation and quantum.
- To immediately draw to your fee earner’s attention the receipt of any kind of offer of settlement and to update the system to reflect the nature, date and amount of offer.
- Be able to identify subtle head injuries and ask relevant questions to ascertain the nature of injuries suffered and escalate to your Fee Earner Manager.
- To liaise with and attend the Coroners Court as needed and if required the Magistrates or Crown Court for the hearing of any associated criminal proceedings or County Court/Combined Court for any civil proceedings.
- Obtain relevant and necessary evidence (medical or otherwise), liaising with medical experts as necessary, identify and request relevant discovery documents. This will include being familiar with digitised platforms for securing medical records and imagery, an ability to review records and reports and prepare comprehensive summaries.
- Instruct Counsel, attend conferences, hearings and CMCs, JSMs etc.
- Engage with business development activities and mentoring/training other team members as required by your manager or Head of Department.
- To attend client meetings as requested which can be anywhere in England/Wales.
- If requested - assist the team by completing other tasks which could include running lower value cases in your own name or by answering phone calls into the wider firm.
- To liaise with and instruct pagination companies where relevant and proportionate with sign off from your fee earner/manager.
- To refer clients for PI Trust advice or to your lead fee earner/manager.
- Be available out of normal office hours to speak to clients from time to time.

**Experience & Knowledge**
- Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner.
- The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc
- Good IT skills with a sound working knowledge of VF or a similar case management system plus MS Office knowledge.

**About us**

We are one of the leading providers of insurance and legal services.

Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.

Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.

Our culture is what defines us as an organisation and has been built around our 5 core values.

We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

**Benefits**
- 25 days' holiday per annum
- Holiday buy and sell scheme
- Hybrid working model (in relevant role)
- 2 x Volunteering days to support charitable initiatives
- Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan - claim back dental / physio / optical appointments
- My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions - providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy

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