Direct Line Motability Claims Team Leader

3 months ago

Liverpool, United Kingdom Direct Line Group Full time

**Direct Line Motability Claims Team Leader**:
**Liverpool - Hybrid (2 day a week in the office)**:
**Full Time, Permanent Position****:
**Let’s make the most of your talent**:
Join us as a Claims Team Leader, where you'll lead a high-performing team to exceed operational targets, transform service standards, and drive changes for optimal efficiency and customer satisfaction.

**About us**:
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues and shareholders.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

**What you'll be doing**:
Reporting directly to the Claims Unit Leader, you'll guide and develop a team of claims handlers to achieve operational claims targets, foster professional and technical growth, and enhance claims service standards. You'll address complex claims and process queries, collaborate with other team leaders to implement change and claims strategy, and closely monitor operational performance to take timely actions. You'll help to identify and implement innovative ways to improve performance, whilst ensuring compliance with DLM values, best practices, and regulatory requirements. You'll build and maintain positive relationships with stakeholders, particularly Motability Operations and your focus will extend to increasing customer satisfaction, improving process efficiency, controlling indemnity spend, and motivating the team to create a positive work environment.

**What we're looking for**:

- Previous experience leading/managing a team is essential
- Previous experience working within Insurance Claims and an understanding of the end-to-end claims cycle
- Excellent problem-solving skills and the ability to resolve complex claims and process queries
- Innovation mindset, encouraging and supporting the identification and implementation of new and improved ways of working to enhance performance
- In-depth knowledge and adherence to DLM values, best practices, and regulatory requirements to ensure compliance
- Customer-centric approach, with a commitment to leading a team that consistently delivers brilliant service

**What we offer in return**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

- Generous 9% employer pension contribution
- Annual company bonus of up to 10%
- 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Plus, many more

**Ways of Working**:
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here

**Together, we’re one of a kind**:
**Hours**:35 hours (Monday to Friday, 8am to 7pm & Saturday 8am to 4pm **or **Monday to Friday, 9am to 5pm)

**Closing Date**: Friday 28 June

LI-Hybrid

LI-CL2

  • Direct Line Motability Claims Handler

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    **Direct Line Motability Claims Handler**: **Liverpool - Hybrid (2 days a week in the office)**: **Full Time, Permanent Position**: **Let’s be brilliant for our customers**: Join us as a Claims Handler, where you'll be the driving force behind transforming customers' claims journeys, delivering solutions and satisfaction with every interaction. **About...

  • Direct Line Motability Fraud Handler

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    **Direct Line Motability Fraud Handler** **Liverpool - Hybrid (1 day a week in the office)** **Full Time, Permanent Position** **Let’s be brilliant for our customers** Join us as a Motability Fraud Handler, where you'll be at the forefront of claims integrity, ensuring optimal resolutions, and protecting business interests. Dive into the world of fraud...

  • Direct Line Motability Claims Handler

    6 days ago

    Liverpool, United Kingdom Direct Line Group Full time

    Direct Line Motability Claims HandlerLiverpool - Hybrid (2 days a week in the office)Full Time, Permanent PositionLet's be brilliant for our customersJoin us as a Claims Handler, where you'll be the driving force behind transforming customers' claims journeys, delivering solutions and satisfaction with every interaction.About usAt Direct Line Group,...

  • Direct Line Motability Review

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    **Direct Line Motability Review & Control Validator**: **Liverpool - Hybrid (2 days a week in the office)**: **Full Time, Permanent Position**: **Let’s be brilliant for our customers**: Join us as a Direct Line Motability Review & Control Validator, where you'll drive compliance excellence and shape the future of our business through impactful reviews and...

  • Direct Line Motability Third Party Capture Handler

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    **Direct Line Motability Third Party Capture Handler** **Liverpool - Hybrid (currently 1 day a week in the office)** **Full Time, Permanent Position** **Let’s be brilliant for our customers** Join us as a Motability Third Party Capture Handler, where you'll be at the forefront of claims resolution, ensuring great third-party outcome, and protecting...

  • Dlm Resolution Claims Team Leader

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    **Resolution Claims Team Leader**: **Liverpool - Hybrid (2 day a week in the office)**: **Full Time, 1x Permanent Position & 1x 12 Month Secondment Position**: **Let’s make the most of your talent**: Join us as a Resolution Claims Team Leader, where you'll lead a high-performing team to exceed operational targets, transform service standards, and drive...

  • Dlm Technical Claims Consultant

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    **DLM Technical Claims Consultant - Large & Complex Loss**: **Liverpool - Hybrid (1 day a week in the office)**: **Full Time, Permanent Position**: **Let’s be brilliant for our customers**: Join our Motability Large & Complex Loss team as a Technical Claims Consultant, where you'll lead high-value claims to resolution and shape excellence in claims...

  • Technical Claims Consultant

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    Technical Claims Consultant - Large & Complex Loss Liverpool - Hybrid (1 day a week in the office) Full Time, Permanent Position Let’s be brilliant for our customers Join our Motability Large & Complex Loss team as a Technical Claims Consultant, where you'll lead high-value claims to resolution and shape excellence in claims...

  • Head of Strategy

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    **About us**: Direct Line Group is one of the largest insurance companies in the UK and home to well-known brands including Direct Line, Churchill, Privilege, Greenflag and NIG. Our vision is to create a world where insurance is personal, inclusive and a force for good. Last year the Group announced a brand new partnership with Motability Operations to...

  • Head of Business Intelligence

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    Head of Business Intelligence Liverpool - Hybrid (1 day a week in the office) Full Time, Permanent Position **Let’s make the most of your talent**: Join us as Head of Business Intelligence, where you'll lead a dynamic team shaping the future of Motability, driving data-driven decisions, and transforming operational performance. Make a lasting impact,...

  • Head of Finance

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    Head of Finance & Business Intelligence Liverpool - Hybrid (1 week per month in the office as a minimum) Full Time, Permanent Position **Let’s make the most of your talent**: Join us as the Head of Finance & Business Intelligence, where you'll shape the financial heartbeat of Direct Line Motability, driving innovation, influencing strategic decisions,...

  • Dlm Claims Handler

    3 months ago

    Liverpool, United Kingdom Direct Line Group Full time

    **Claims Handler**: **Liverpool - Hybrid (2 days a week in the office)**: **Full Time, Permanent Position**: **Let’s be brilliant for our customers**: Join us as a Claims Handler, where you'll be the driving force behind transforming customers' claims journeys, delivering solutions and satisfaction with every interaction. About us At Direct Line Group,...

  • Team Leader

    2 weeks ago

    Liverpool, United Kingdom G2 Legal Limited Full time

    Housing Disrepair Team LeaderA modern civil litigation firm in the heart of Liverpool has a very exciting opening for a confident and experienced team leader to lead its established Housing Disrepair team.The firm is recognised across Merseyside for its high-quality work and providing an outstanding service to clients.Your new role will see you overseeing a...

  • Team Leader

    1 month ago

    Liverpool, United Kingdom G2 Legal Limited Full time

    Housing Disrepair Team LeaderA modern civil litigation firm in the heart of Liverpool has a very exciting opening for a confident and experienced team leader to lead its established Housing Disrepair team.The firm is recognised across Merseyside for its high-quality work and providing an outstanding service to clients.Your new role will see you overseeing a...

  • Team Leader

    2 weeks ago

    Liverpool, United Kingdom G2 Legal Limited Full time

    Housing Disrepair Team Leader A modern civil litigation firm in the heart of Liverpool has a very exciting opening for a confident and experienced team leader to lead its established Housing Disrepair team. The firm is recognised across Merseyside for its high-quality work and providing an outstanding service to clients. Your new role will see you overseeing...

  • Team Leader

    1 month ago

    Liverpool, United Kingdom G2 Legal Limited Full time

    Housing Disrepair Team LeaderA modern civil litigation firm in the heart of Liverpool has a very exciting opening for a confident and experienced team leader to lead its established Housing Disrepair team.The firm is recognised across Merseyside for its high-quality work and providing an outstanding service to clients.Your new role will see you overseeing a...

  • Motor Claims Team Leader

    3 months ago

    Liverpool, United Kingdom Davies Group Full time

    Motor Claims Team Manager INDHP **Job Purpose** **Excellent opportunity to join an award winning organisation within a dynamic and expanding team. You will have previous team leading experience coaching and mentoring staff. Excellent benefits, culture and supportive team environment** The role will be the technical lead for the business area ensuring...

  • Motor Claims Team Leader

    3 months ago

    Liverpool, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Motor Claims Team Leader to join their fast-paced claims division. - **Successful applicants must have previous motor claims experience gained within a motor insurance company.**_ - **Salary: Up to £36k plus extensive...

  • Motor Claims Team Leader

    3 months ago

    Liverpool, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Motor Claims Team Leader to join their fast-paced claims division. - **Successful applicants must have previous motor claims experience gained within a motor insurance company.**_ In the role as Team Leader you will to...

  • Team Leader

    3 months ago

    Liverpool, United Kingdom Davies Group Full time

    **Job Title: Litigation Team Leader (Motor Claims)** **Company: Keoghs** **Location: Liverpool** **Salary: Competitive, based on experience** **About Us**: Keoghs, a Davies Business is a leading, defendant motor claims firm specializing in all things Personal Injury. We pride ourselves on delivering exceptional service to our clients and achieving...