Motor Claims Team Leader

7 months ago

Liverpool, United Kingdom Davies Group Full time

Motor Claims Team Manager

INDHP

**Job Purpose**

**Excellent opportunity to join an award winning organisation within a dynamic and expanding team. You will have previous team leading experience coaching and mentoring staff. Excellent benefits, culture and supportive team environment**

The role will be the technical lead for the business area ensuring that all work produced by the teams is technically excellent and fully aligned to the expectations of the client.

Technical audits will be undertaken in accordance with internal audit policy and procedure and client requirements. The role will require identifying risks and making recommendations for technical improvements across the business area

Be responsible for the undertaking of the internal technical audit regime and driving increases in financial authorities in the business area.

**Audit**
- Undertake and lead internal technical audits in line with the internal audit programme.
- Undertake and lead ad hoc and other bespoke internal technical audits in line with the firm’s current policies and procedures.
- Undertake any contractual client audits
- Provide clear and effective feedback (orally and in written report format) to both file handlers and to the key stakeholders within the business on conclusion of internal audit activities as and when required to do so.
- Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary.
- Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner**.**

**Supervision**
- Develop and supervise others to achieve/increase their financial authority through Competency Frameworks.
- Act as a point of referral on cases featuring set escalation triggers
- Provide a technical forum for file handlers to provide them with technical guidance on all pre lit motor claims.
- Assist with pre audit assessments of all files chosen for external client audit and internal auditing as and when required.
- Provide input to Team Leaders for performance reviews and to assist with any performance improvement plans when relating to technical competency.
- Through the supervision and audit elements of the role the Technical Manager will need to:

- Provide continual feedback on development areas to the Operations Manager with recommendation for improvement.
- Identify opportunities to develop and enhance existing procedures and processes where appropriate.
- Consider training requirements and skill gaps analysis at both handler and strategic business area level.
- Work in partnership with Team Leaders and Technical Manager to ensure client SLAs, KPI’s and other requirements are embedded in the team and achieved/exceeded.
- Develop strong and effective business relationships with key stakeholders within the firm, ensuring the independent nature of the role is not open to compromise.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee stock ownership plan
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Claims Processing: 1 year (required)

Ability to Relocate:

- Liverpool: Relocate before starting work (required)

Work Location: In person

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