Direct Line Motability Review

3 months ago


Liverpool, United Kingdom Direct Line Group Full time

**Direct Line Motability Review & Control Validator**:
**Liverpool - Hybrid (2 days a week in the office)**:
**Full Time, Permanent Position**:
**Let’s be brilliant for our customers**:
Join us as a Direct Line Motability Review & Control Validator, where you'll drive compliance excellence and shape the future of our business through impactful reviews and controls.

**About us**:
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues and shareholders.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

**What you’ll be doing**:
Reporting directly to the Unit Leader, you'll contribute to the delivery of review and control assignments within Direct Line Motability (DLM) to ensure regulatory compliance and adherence to DLG Best Practice and Policies & Procedures. Your role will involve completing reviews and controls, collating results, and ensuring the successful delivery of the DLM Review & Controls Plan. You'll work across various business areas, building relationships to facilitate the prompt implementation of actions from reviews and controls. You'll use your understanding of DLM procedures to support assignments, produce management reports, monitor action progress, and provide high-quality support. Additionally, you'll support and coach DLM staff, develop and maintain relationships with colleagues and senior managers, assist in compliance activities, and deliver incident reporting.

**What we’re looking for**:

- Strong understanding of regulatory compliance and best practice standards
- Experience in conducting reviews and controls
- Excellent analytical and problem-solving skills
- Ability to produce clear, concise reports and summaries for management
- Proactive in identifying issues and driving corrective actions

**What we offer in return**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

- Generous 9% employer pension contribution
- 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Plus, many more

**Ways of Working**:
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here

**Together, we’re one of a kind**:
**Hours**:35 hours (Monday to Friday, 9am to 5pm)

**Closing Date**:Monday 08 July

LI-Hybrid

LI-CL2



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