Dlm Claims Handler
6 months ago
**Claims Handler**:
**Liverpool - Hybrid (2 days a week in the office)**:
**Full Time, Permanent Position**:
**Let’s be brilliant for our customers**:
Join us as a Claims Handler, where you'll be the driving force behind transforming customers' claims journeys, delivering solutions and satisfaction with every interaction.
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
What you’ll be doing
Reporting directly into the Claims Team Leader, you'll help support our Customers and Third Parties/Claimants throughout their claims process, utilising established procedures and strategies to achieve optimal outcomes and settlements. Within your Claims Licence levels, you'll handle both injury and non-injury motor claims, primarily working from a desk and engaging with customers and claimants one-on-one. Your responsibilities will involve investigating policy and legal liabilities, making inquiries, and proactively coordinating with internal and external suppliers to ensure timely claims settlements. Building and maintaining relationships will be key, adapting your approach to suit individual needs while guiding them towards satisfactory resolutions. Additional duties include case management, allocation of reserves, responding to inquiries, providing telephony support to Operational Teams and adhering to standards, procedures, and regulatory requirements. Proactive skill development and adherence to DLG values will be essential for maximising performance and contributing to the company's success.
What we’re looking for
- Proficiency in managing claims through the entire process, from initial reporting to resolution, including documentation, evaluation, and settlement
- Knowledge of insurance regulations, best practices, and legal requirements related to handling claims, including those involving fraud
- Proficiency in managing and prioritising a caseload, including allocating case reserves, following established standards and procedures
What we offer in return
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- Generous 9% employer pension contribution
- 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Plus, many more
There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.
We’re proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we’re happy to say we’re customer obsessed.
Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
**Together, we’re one of a kind**:
**Hours**:35 hours (Monday to Friday, 9am to 5pm)
**Closing Date**:Monday 04 March
LI-Hybrid
LI-CL2
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