Temporary Customer Service Guide

4 weeks ago

High Wycombe, United Kingdom Frozen Brothers Ltd Full time

**The Company**

Frozen Brothers is Europe’s No1 frozen drinks provider, supplying frozen drinks for over 45 years. We supply Coca-Cola Frozen, Fanta Frozen, Tango Ice Blast, and Slushy Jack’s to industry leading customers across 14 countries.

As we enter our busy summer season, we are currently looking for temporary representatives who are available to start immediately. This role will initially be for 3 to 4 months with the possibility of extension. This is an onsite role and will be based at our High Wycombe Head Office.

**Your responsibilities**:

- Provide first-line support to help customers diagnose and troubleshoot issues with their frozen drinks equipment.
- Navigate problems, arrange for a field service technician, and supply spare parts when required.
- Support with problems logically and with good judgement and process.
- Effectively communicate with customers regarding orders, ensuring clarity and understanding of the required work.
- Collaborate closely with cross-functional equipment and service teams to ensure a consistent and high-quality level of customer support and satisfaction.
- Develop detailed knowledge about specific product lines and features.

**Your working hours & shifts**:

- Working hours are flexible between a minimum of 20 hours per week up to 40 hours per week.
- To ensure that we match customer demand, we’ll schedule your work based on a variety of shift patterns between Monday and Sunday, 9 am to 5 pm with weekend rotation.
- Rota’s are provided 2-4 weeks in advance (hours to be worked can be amended depending on business needs).

**Requirements**:

- Excellent communication skills - both verbal and written.
- Eligible to work in the UK.
- Technical curiosity and excitement to learn new technologies and help customers succeed.
- Proven track record to follow process in a fast-paced environment.
- Ability to navigate through multiple computer screens and systems (Preferred but not mandatory: Zendesk, NetSuite and Shopify).

**Benefits**:

- Flexible hours
- On site free parking
- Casual dress
- Health & Wellbeing programme
- Canteen

Are you known for your technical prowess and troubleshooting abilities?

Do you thrive on challenges and have a knack for solving problems efficiently?

Are you passionate about providing exceptional customer service and ensuring customer satisfaction?

**Job Type**: Temporary contract
Contract length: 3-4 months

Pay: £13.65 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Health & wellbeing programme
- On-site parking

Application question(s):

- Are you able to commute to our High Wycombe office 5 days a week
- Are you able to work between the hours of 9am and 5pm during Monday to Sunday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Temporary Customer Service Guide - Help Desk

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