Customer Service Executive
1 month ago
We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive. This is a full-time ongoing role working 7.5 hours per day between 8.45am and 5.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday. This role is based on their prestigious site in High Wycombe, paying £14.00 per hour. Although currently based in High Wycombe there are plans for the company to move to new offices in Maidenhead town centre in early-2026 so some flexibility on location is required. Although this position is working on a temporary, agency contract, the duration of the role is open-ended with no specific end-date. We are looking for people who can commit for a minimum of twelve months. As the pay rates suggest, this role requires a professional, proactive person who can assume responsibility for their workload and demonstrate strong personal qualities that enable them to inspire colleagues and lead projects. This client's core business is the supply of pharmaceutical and medical products to hospitals, clinics and health professionals. Duties include, but are not limited to, hospital orders, back orders, delivery failures, product returns, price requests, data management and inbox management. Due to the nature of the sector, adherence to British Pharmaceutical Guidelines, data protection and compliance are or paramount importance. A fuller job description is below: Customer order processing Manage orders in a timely and accurate manner to meet our delivery cut off times and customer expectations including orders received from customers by Phone, Fax, Portal, EDI & Email Create new accounts in line with Good Distribution Practice and TV-SOP-01381 Meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs licence. Ensure UK & Ireland patient demand is met Proactively counteract any delivery or pricing issues Work on resolving any day-to-day issues Proactively call customers regarding stock availability and other issues of impactAudits Daily working practice complies with Sarbanes Oxley controls. Contribute towards achieving monthly departmental targets. Continually assess processes in line with Good Distribution Practice.Queries and Complaint Handling Receive telephone calls which may be: Order related Query related Claim related (stock discrepancies, returns, free of charges) Log all complaints on Complaints Management System End to end Ownership of complaints and queries receivedOngoing responsibility Supporting worldwide customer survey adoption to fully understand customer needs Build and maintain relationships with internal departments to continually improve processes etc. Build and maintain relationships with key external customers. Support training for internal team membersAd hoc projects Support any existing, or new, projects which may arise that improve efficiencies and support the businessSkills required for this role include - SAP
- Microsoft Office
- Ability to communicate with people - VITAL
- Listening - we are the customer's first port of call - VITAL
We have other current jobs related to this field that you can find below
-
Customer Service Executive
2 weeks ago
High Wycombe, United Kingdom Johnson & Johnson Full time**Johnson & Johnson is currently seeking a Customer Services Executive to join our Customer Services team located in the UK.** Are you ready to make a significant impact by managing customer orders and resolving problems efficiently? Join our team and ensure that customers and patients receive their medicine on time. **What you will be doing**: As a...
-
Customer Service Executive
4 weeks ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full timeOur client, an international company, is looking to recruit a first class Customer Service Executive to join their friendly team. This role is paying between £22k and £25k plus benefits and comes with free parking. Duties include - Processing orders, quotes and returns - Following up with customers to ensure customer satisfaction and resolve any queries -...
-
Customer Service Executive
4 weeks ago
High Wycombe, United Kingdom TRIO Recruitment Full time_**High Wycombe, Bucks**_ - _**Customer Service Executive**_ - _**Salary to £30K plus benefits**_ Join a world-wide, leading company who are going from strength to strength with exciting new business growth. As a result, they are looking for an experienced Customer Service professional to join their team based in High Wycombe, Bucks. As well as day to day...
-
Customer Service Executive
1 week ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full time**JOB SUMMARY**: - Full Time, Permanent- Office based- High Wycombe, Buckinghamshire- Salary: £25000 - £28000 per annum- REF: J1041039Our client, an international company, is looking to recruit a first class Customer Service Executive to join their friendly team. Whilst this isn’t a sales role, we are looking for a proactive individual so a background...
-
Customer Service Executive
3 weeks ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full time**JOB SUMMARY**: - Full Time- Office based- High Wycombe, Buckinghamshire- Salary: £23000 - £26000 per annum- REF: J1041039Our client, an international company, is looking to recruit a first class Customer Service Executive to join their friendly team. This role is paying between £23k and £26k plus benefits and comes with free parking. Duties...
-
Customer Service Executive
4 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Manpower UK Ltd Full time €14We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive. This is a full-time ongoing role working 7.5 hours per day between 8.45am and 5.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday. This role is based on their...
-
Online Customer Service Executive
1 day ago
High Wycombe, United Kingdom Bucks & Berks Recruitment PLC Full timeWe are recruiting for a Customer Service Executive to join our client, a vibrant and exciting company based in High Wycombe.We're looking for someone customer focused with knowledge of Facebook, Instagram, Twitter and Tiktok to join our client's team.Duties will includeAnswering customer queries on Live ChatDealing with complaints and quality issues in a...
-
Customer Service Executive Temp to Perm
4 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Manpower UK Ltd Full time €14We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive. This is a full-time ongoing role working 7.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday. This role is based on their prestigious site in High Wycombe, paying...
-
Customer Service Executive Temp to Perm
4 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Manpower UK Ltd Full time €14We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive. This is a full-time ongoing role working 7.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday. This role is based on their prestigious site in High Wycombe, paying...
-
Customer Service Executive
4 weeks ago
High Wycombe, United Kingdom Manpower UK Ltd Full timeWe have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive.This is a full-time ongoing role working 7.5 hours per day between 8.45am and 5.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday.This role is based on their...
-
Customer Service Executive
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Manpower UK Ltd Full timeWe have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive.This is a full-time ongoing role working 7.5 hours per day between 8.45am and 5.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday.This role is based on their...
-
Online Customer Service Executive
1 hour ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full timeWe are recruiting for a Customer Service Executive to join our client, a vibrant and exciting company based in High Wycombe. We're looking for someone customer focused with knowledge of Facebook, Instagram, Twitter and Tiktok to join our client's team. Duties will include Answering customer queries on Live ChatDealing with complaints and quality issues in a...
-
Customer Services Executive
3 weeks ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full timeThis is a really varied role and our client offers a great salary plus excellent benefits. Applicant must have A-C GCSE Maths and English, an excellent telephone manner along with good attention to detail, good knowledge of Excel and previous SAP experience would be a bonus, but is not essential. MUST HAVE GOOD EXCEL SKILLS Key Responsibilities -...
-
Customer Services Executive
4 weeks ago
High Wycombe, United Kingdom Regus Full time**Introduction** IWG offers an unparalleled platform that supports many thousands of businesses and over 8 million customers in more than 120 countries. With an emphasis on technology and product innovation, we offer flexible and sustainable work solutions to professionals. With a growth rate of 30% year on year, we will expand our network to over 30,000...
-
Customer Services Executive
4 weeks ago
High Wycombe, United Kingdom Basepoint Full time**Introduction** IWG offers an unparalleled platform that supports many thousands of businesses and over 8 million customers in more than 120 countries. With an emphasis on technology and product innovation, we offer flexible and sustainable work solutions to professionals. With a growth rate of 30% year on year, we will expand our network to over 30,000...
-
Customer Service Executive
3 weeks ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full time**JOB SUMMARY**: - Full Time, Permanent- Office based- High Wycombe, Buckinghamshire- Salary: £23000 - £27000 per annum + plus bonuses- REF: 54322Our client, a leader in their industry based in Stokenchurch, is looking for a customer focused individual to join their team. Reporting to the Sales Operation Manager, you will be responsible for providing...
-
Customer Service Executive
5 days ago
Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Ltd Full timeCustomer Service ExecutiveOur multinational Marlow based client are looking for a dynamic and enthusiastic Customer Service Executive to join their team.Customer Service Executive ResponsibilitiesHandling high volume Customer Service through multiple channels e.g Telephone/ EmailProcessing Orders end to end and logging all administrative details on the ERP...
-
Customer Support Executive
3 weeks ago
High Wycombe, United Kingdom EW Recruitment Limited Full timeJob title: Customer Support Executive Salary: Up to £26k Location: Stokenchurch My client looking for a Sales Support Executive to join their team, the ideal candidate will be one who has previous experience working in a similar role or be keen to learn. My client is a lovely company, so looking for someone who wants to be part of team and is full of...
-
Customer service
4 weeks ago
High Wycombe, Buckinghamshire, United Kingdom LNJ RECRUITMENT LIMITED Full time €22,000 - €29,000Customer Service Advisor - £22,000 to £29,000 D.O.E If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Are you passionate about providing exceptional client service? Do you enjoy building relationships and helping people find the right insurance solutions? If so, we...
-
Customer Service Executive
5 days ago
High Wycombe, United Kingdom Bucks & Berks Recruitment PLC Full timeOur client, a leader in their industry based in Stokenchurch, is looking for a customer focused individual to join their team. Reporting to the Sales Operation Manager, you will be responsible for providing comprehensive sales and administration support. The role will include customer liaison, quoting and selling insurance policies along with various other...