Customer Service Advisor
7 months ago
Often pay reviews (6 months)
- Internal promotions - lots of potential career progression
- No Experience required - full training provided & opportunity to take CII exam
**Customer Service Advisor - £20,000 to £30,000 D.O.E**
Are you passionate about providing exceptional client service? Do you enjoy building relationships and helping people find the right insurance solutions? If so, we have an exciting opportunity for you
As a Customer Service Advisor, you will play a vital role as a key point of contact within the branch. Your day-to-day responsibilities will involve building rapport with new clients, maintaining existing accounts, and ensuring that all clients receive the best possible outcomes.
In this role, you will have the opportunity to expand your knowledge of products and services, enabling you to educate and guide clients in selecting the insurance options that best suit their needs. Our client fosters an environment where ideas are welcomed, and they encourage your professional growth and advancement.
**Requirements**:
- Excellent communication skills and a passion for building relationships with clients, ensuring a thorough understanding of their requirements.
- Strong problem-solving abilities, as each client is unique and requires tailored solutions.
- Previous experience in a sales/customer focused role is beneficial but not required. They provide comprehensive on-site training, workshops, and coaching to support you, even through industry changes.
- A genuine passion for the company and the value they provide beyond insurance.
- Ambition and a desire to succeed. The company have a proven track record of promoting from within, and the current leadership team all started as Customer Service Advisors.
**Rewards**:
- Clearly defined development schemes with accelerated career progression opportunities.
- Excellent training programs, including assessment days, talent academies, and upskilling initiatives.
- Mentorship and training programs for aspiring leaders.
- Access to a rewards platform to increase earnings.
- Regular performance-based pay reviews.
- Company-funded CII professional qualification.
- 22 days of holidays, increasing through service (plus bank holidays).
- Access to a wide range of discounts from hundreds of high street retailers.
- Employee discount on various insurance products.
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