Customer Care Advisor/ Customer Services Executive
3 weeks ago
**Role**:Customer Care Advisor
**Location**:High Wycombe, Buckinghamshire
**Salary / Rate of pay**:£25,000
Platinum Recruitment is working in partnership with a popular boutique business, a lovely brand within retail and we have a fantastic opportunity for a Customer Care Advisor in High Wycombe, Buckinghamshire to join their team. This is a full time and permanentrole. Flexibility to work in the office and from home, a mix of both.
To work 1 Saturday in 3. 5 days a week, if you work a Saturday, you get 1 day off in lieu.
There are 2 full time opportunities and 1 part time role.
**What's in it for you?**
- Competitive starting salary and great career prospects in a fast paced and growing business
- Generous holiday allowance
- Day off on your birthday
- Company-funded private health insurance
- Discretionary bonus scheme
- 50% staff discount
- Sample sales
- Interest-free Season ticket loan
- Bespoke induction support and ongoing development to help you thrive in your new role
**Package**
- £25,000
- Flexibility to work from home and in the office, a mix of both
- Parking
- Fantastic benefits
**Why choose our Client?**
A well-known brand within the retail/ fashion industry. Potential career development. To work with a great team of people.
**What's involved?**
Due to continued expansion, my client are looking for people who are passionate about delivering an excellent customer experience to our loyal customers.
Our Customer Care Advisors play a key role in delivering our customer care objectives and ensuring the brand surpassed customer expectations. This is a fast
**TO JOIN OUR VIBRANT AND FAST-GROWING BUSINESS AS A CUSTOMER CARE ADVISOR**
- You must have proven experience working in a customer
- facing role, whether that be office-based or face-to-face experience
- You will have a confident and comfortable telephone manner and demonstrate excellent communication skills
- written & verbal
- You must be confident working in a fast-paced environment
- You will be brilliantly organised and a great multi-tasker who is confident to manage multiple tasks at one time whilst retaining a high attention to detail
**YOUR RESPONSIBILITIES WILL INCLUDE**:
- Delivering exceptional customer care at all times
- Ensuring that a bespoke and personal service is provided to every customer to meet their needs
- Responding to customer queries within our agreed response time
- Building relationships with customers and using initiative when dealing with queries
- Liaising with the warehouse team and couriers to resolve any order issues
- Working closely with stores and other head office departments
**YOU'LL BE REWARDED WITH**:
- Competitive starting salary and great career prospects in a fast paced and growing business
- Generous holiday allowance
- Day off on your birthday
- Company-funded private health insurance
- Discretionary bonus scheme
- 50% staff discount
- Sample sales
**Sound like the role for you?**Then we would love to hear from you
**_Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. _**
**Consultant**:Lisa
**Job Number**:918952
**Job Role**:Customer Care Advisor
**Location**:High Wycombe, Buckinghamshire
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
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