Customer Service Advisor

1 day ago


High Wycombe, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Service Advisor position in High Wycombe. Salary dependant on experience.
**Your new company**
A well established and growing company in High Wycombe are seeking a Customer Service Advisor to join them.
**Your new role**
As the Customer Service Advisor you will be responsible for the following:

- To act as the first point of contact for customers, dealing effectively with complete breakdowns, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.
- Manage emergency out of hours line and schedule call outs.
- Liaising with engineers with parts orders and annual visits, complete breakdown.
- Identify the needs of tenants, resolve issues and provide solutions.
- Ensure follow the customer service script provided by the company for uniformity.
- Meet personal targets and work towards meeting team targets.
- To demonstrate an understanding of complex processes, specialised skills and technical knowledge by fully utilising software systems (CRM Customer Relationship management).
- To contact customers in accordance with agreed procedures, e.g. customer satisfaction surveys.
- Liaise with other members of staff where complex issues require their assistance including arranging appointments for customers where necessary.
- Delivery of an effective and appropriate service to all service users, fairly and-without discrimination, maintaining relationships and support with other departments.

**What you'll need to succeed**
- Ideally have experience in a similar position
- Be driven and motivate to learn
- Have good attention to detail
- A good telephone manner

**What you'll get in return**
As the Customer Service Advisor you will receive:

- Competitive salary
- Working hours - 08:00 - 17:00
- Free parking
- If eligible the opportunity to join their apprenticeship scheme and study Business Administration Level 3.

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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