Customer Service Advisor

1 day ago


High Wycombe, United Kingdom Pertemps SSDC - DDT Full time

**Customer Service Advisor
**We have a great opportunity to join a luxury womenswear brand and work within their customer care function. As a Customer Service Advisor you will be responsible for solving customer queries, upholding company values and providing a first class serviceto valued customers.**
**This is a remote working role which can be full time or part time. A brilliant opportunity to work for a renowned fashion retailer and progress a career in customer service.
**The role and responsibilities:**:

- Escalating urgent queries to the correct departments / managers.
- Placing refund requests on the customers behalf, issuing discounts and gifts when required. Logging these into the system.
- Keeping systems up to date with all customer query outcomes.This includes keeping a record of garment faults and feeding this back to designers.
- Working alongside relevant teams within the company to ensure all customer orders are successfully fulfilled. Locating deliveries and parcels via their system.
**What we are looking for:**:

- Customer service experience is essential. This can be in a retail or call centre background.
- Great written and spoken communication skills.
- Ability to work to targets and think on your feet.
**What we can offer you**:

- Generous 50% discount on all products across the stores and online.
- Annual pay reviews and generous bonuses.
- Great working environment, collaborative team and excellent training programme.



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