Temporary Customer Service Guide

7 months ago


High Wycombe, United Kingdom Frozen Brothers Ltd Full time

**The Company**

Frozen Brothers is Europe’s No1 frozen drinks provider, supplying frozen drinks for over 45 years. We supply Coca-Cola Frozen, Fanta Frozen, Tango Ice Blast, and Slushy Jack’s to industry leading customers across 14 countries.

As we enter our busy summer season, we are currently looking for temporary representatives who are available to start immediately. This role will initially be for 3 to 4 months with the possibility of extension. This is an onsite role and will be based at our High Wycombe Head Office.

**Your responsibilities**:

- Provide first-line support to help customers diagnose and troubleshoot issues with their frozen drinks equipment.
- Navigate problems, arrange for a field service technician, and supply spare parts when required.
- Support with problems logically and with good judgement and process.
- Effectively communicate with customers regarding orders, ensuring clarity and understanding of the required work.
- Collaborate closely with cross-functional equipment and service teams to ensure a consistent and high-quality level of customer support and satisfaction.
- Develop detailed knowledge about specific product lines and features.

**Your working hours & shifts**:

- Working hours are flexible between a minimum of 20 hours per week up to 40 hours per week.
- To ensure that we match customer demand, we’ll schedule your work based on a variety of shift patterns between Monday and Sunday, 9 am to 5 pm with weekend rotation.
- Rota’s are provided 2-4 weeks in advance (hours to be worked can be amended depending on business needs).

**Requirements**:

- Excellent communication skills - both verbal and written.
- Eligible to work in the UK.
- Technical curiosity and excitement to learn new technologies and help customers succeed.
- Proven track record to follow process in a fast-paced environment.
- Ability to navigate through multiple computer screens and systems (Preferred but not mandatory: Zendesk, NetSuite and Shopify).

**Benefits**:

- Flexible hours
- On site free parking
- Casual dress
- Health & Wellbeing programme
- Canteen

Are you known for your technical prowess and troubleshooting abilities?

Do you thrive on challenges and have a knack for solving problems efficiently?

Are you passionate about providing exceptional customer service and ensuring customer satisfaction?

**Job Type**: Temporary contract
Contract length: 3-4 months

Pay: £13.45 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Health & wellbeing programme
- On-site parking

Application question(s):

- Are you able to commute to our High Wycombe office 5 days a week
- Are you able to work between the hours of 9am and 5pm during Monday to Sunday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Temporary Customer Service Guide - Help Desk/1stLine Technical Support



  • High Wycombe, United Kingdom Frozen Brothers Ltd Full time

    **The Company** Frozen Brothers is Europe’s No1 frozen drinks provider, supplying frozen drinks for over 45 years. We supply Coca-Cola Frozen, Fanta Frozen, Tango Ice Blast, and Slushy Jack’s to industry leading customers across 14 countries. As we enter our busy summer season, we are currently looking for temporary representatives who are available to...


  • High Wycombe, Buckinghamshire, United Kingdom Card Factory Full time

    In this festive season sales assistant role, you'll have the chance to make a real impact on our customers' experiences. As a representative of Card Factory, you'll contribute to creating a welcoming atmosphere and ensuring our customers feel valued.About the RoleThe estimated hourly rate for this position is £8.50-10.50, taking into account your experience...


  • High Wycombe, United Kingdom KPI People Full time

    **£13.50 - £14.50 Per Hour DOE** **No Saturdays** **Immediate Start** **Weekly Pay** Our Client a busy franchised car dealership in High Wycombe Bucks have the requirement for an experienced Temporary Service Advisor to join their highly successful After sales team. **Responsibilities**: Meet and Greet Customers Explain to customers the work due to be...


  • High Wycombe, United Kingdom The ICM Group Full time

    **Job Title**:Customer Service Administrator (Temporary to Permanent) **Location**:High Wycombe **Salary**:£11 per hour **Hours**:Monday to Friday, 8 am - 5 pm (40 hours per week) **Contract Type**: 12 weeks temporary contract then permanent **Key responsibilities**: - Responding to customer complaints and resolving issues - Updating customer records...


  • High Wycombe, United Kingdom Bucks and Berks Recruitment Full time

    Our client, an international company with a small UK office, is looking to recruit a first class Customer Service Executive to join their friendly team. This role is paying between £22k and £25k plus benefits and comes with free parking. Duties include - Processing orders, quotes and returns - Following up with customers to ensure customer satisfaction and...


  • High Wycombe, United Kingdom Bucks and Berks Recruitment Full time

    Our client, an international company, is looking to recruit a first class Customer Service Executive to join their friendly team. This role is paying between £22k and £25k plus benefits and comes with free parking. Duties include - Processing orders, quotes and returns - Following up with customers to ensure customer satisfaction and resolve any queries -...


  • High Wycombe, United Kingdom Bucks and Berks Recruitment Full time

    Are you enthusiastic, bright, and quick to learn? Perhaps you are looking to transfer your customer service skills into an office environment? **Duties include** - Taking calls from customers - Dealing with queries and problems - Chasing overdue extensions and updating reservations - Responding to all post check in queries - Chasing any check in details -...


  • High Wycombe, Buckinghamshire, United Kingdom Kolt Recruitment Full time

    About the Role:We are seeking an experienced Customer Service Advisor to join our team at Kolt Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that all customers receive a high-quality experience.Key Responsibilities:Booking vehicles in for repair and liaising with...


  • High Wycombe, United Kingdom Motofix Accident Repair Centres Full time

    **Customer Service Advisor - Repair Centre** **(Up to £29,500 pa)** 45 hours per week Location: (High Wycombe HP11) **Benefits** - Excellent salary - 28 days annual leave (Inclusive bank holidays) - Workplace pension scheme - Free Training and Development Academy - Employee long service rewards (Inc. additional holiday) - Free uniform (and PPE) - Life...


  • High Wycombe, United Kingdom LNJ Recruitment Full time

    Often pay reviews (6 months) - Internal promotions - lots of potential career progression - No Experience required - full training provided & opportunity to take CII exam **Customer Service Advisor - £20,000 to £30,000 D.O.E** Are you passionate about providing exceptional client service? Do you enjoy building relationships and helping people find the...


  • High Wycombe, United Kingdom LKQ Euro Car Parts Full time

    Job Overview You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are competed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre...


  • High Wycombe, United Kingdom Parkside Office Professional Full time

    Main duties include: - Answering incoming calls - Raising issues on Sales Force and issuing job sheets to contractors - Booking in our operatives for works - Following up with operatives, contractors and customers - Closing completed issues to ensure reporting is up to date Working Hours - Monday to Friday 8.30am - 5.30pm (Office based) Parking is...

  • Customer Administrator

    17 hours ago


    High Wycombe, United Kingdom Bucks and Berks Recruitment Full time

    Our client based in High Wycombe is looking for a Customer Administrator to join them on a temporary basis. Key Responsibilities: - General administration - Receive, distribute and post mail - Process PDQ payments and scan forms for the team - Answering telephone calls - Changing of customer details as required - Take customer and payments renewals over...


  • High Wycombe, United Kingdom Bucks and Berks Recruitment Full time

    An exciting role working for a highly successful, well-established organisation within the sports industry. As Customer Service Executive you will be working closely with the Marketing and Ecommerce team and will deliver first-class customer service to customers You will be working in a fun, friendly team and be given exceptional training and career...


  • High Wycombe, United Kingdom Bucks and Berks Recruitment Full time

    Our client a reputable business in High Wycombe is looking for a Customer Care Advisor to join their busy Customer Service department on a temporary basis. This is a full time role and the hours are Monday - Friday 09.00 - 17.30, with occasional Saturday working. Key duties include: Key skills / requirements: - Customer Service experience. - Great...


  • High Wycombe, United Kingdom Berry Recruitment Full time

    A number of Temporary Supermarket Operatives urgently needed for High Wycombe and Beaconsfield working within the Waitrose supermarket.Role: Temporary Supermarket Operatives Shifts: Shifts available from 10:00- 18:00 - or 06:00 - 10:00 Monday until Sunday.(Pick and choose the dates you work) Location:High Wycombe and Beaconsfield Pay Rate: £11.44 per hour...


  • High Wycombe, United Kingdom Berry Recruitment Full time

    A number of Temporary Supermarket Operatives urgently needed for High Wycombe and Beaconsfield working within the Waitrose supermarket. Role: Temporary Supermarket Operatives Shifts: Shifts available from 10:00- 18:00 - or 06:00 - 10:00 Monday until Sunday. (Pick and choose the dates you work) Location:High Wycombe and Beaconsfield Pay Rate: £11.44 per hour...


  • High Wycombe, Buckinghamshire, United Kingdom Austin Fraser Full time

    Temporary Receptionist PositionAustin Fraser is currently seeking a temporary Receptionist to join their team in High Wycombe. The ideal candidate will possess a flexible attitude, ensuring a fully functional reception area is maintained.Key responsibilities include:Reception and Administrative Tasks: Preparing meeting rooms, creating a welcoming atmosphere,...


  • High Wycombe, United Kingdom Berry Recruitment Full time

    A number of Temporary Supermarket Operatives urgently needed for High Wycombe and Beaconsfield working within the Waitrose supermarket. Role: Temporary Supermarket Operatives Shifts: Shifts available from 10:00- 18:00 - or 06:00 - 10:00 Monday until Sunday. (Pick and choose the dates you work) Location:High Wycombe and Beaconsfield Pay Rate: £11.44 per...


  • High Wycombe, United Kingdom CV-Library Full time

    A number of Temporary Supermarket Operatives urgently needed for High Wycombe and Beaconsfield working within the Waitrose supermarket. Role: Temporary Supermarket Operatives Shifts: Shifts available from 10:00- 18:00 - or 06:00 - 10:00 Monday until Sunday. (Pick and choose the dates you work) Location:High Wycombe and Beaconsfield Pay Rate:...