Customer Service Executive
2 days ago
An exciting role working for a highly successful, well-established organisation within the sports industry. As Customer Service Executive you will be working closely with the Marketing and Ecommerce team and will deliver first-class customer service to customers
You will be working in a fun, friendly team and be given exceptional training and career development support. Working hours are Monday - Friday 8.30am - 4pm.
**Key Responsibilities**
- Answer the telephone promptly in a professional and friendly manner, dealing with enquiries as soon as possible.
- Monitor online chat and promptly respond to customers' messages
- Liaise with the offsite warehouse team regarding orders when required
- Manage and check order status every few days
- Provide proof of deliveries to customers (if requested) as soon as possible
- Process all Gift Cards and send out with chosen courier
- Support the wider team when required
**Key Requirements**
- Excellent telephone manner and confident to liaise with customers and members
- Previous Customer Service experience is beneficial
- Well organised and able to work to timelines
- Good IT skills
- Keen to work in a highly varied role and support Ecommerce team where required
Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for apermanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).
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