Customer Service Executive
7 months ago
**Role**:Customer Orders Executive (COE)
**Location**:Blantyre
**Job Types**:Permanent, Full-time
**Salary**: £24,960
**Shift**:Monday to Friday (37.5 hours per week)
This role will act as a point of contact for our existing customers requesting any Eden Springs products or services, or information about their account. Embracing the mantra ‘Customer for Life’, the COE will ensure any customer requests are dealt with courteously, promptly and accurately.
The COEs will also own responsibility for all customer contact relating to the provision of products, services and information once requested. The role will improve customer satisfaction and revenue growth by driving operational excellence
**Key Responsibilities**
- Proactive calling to specific customers to generate product orders.
- Processing customer product orders received by phone call or electronically in a timely and accurate manner.
- Receiving and assessing customer requests for maintenance of their equipment.
- Assisting customers to self-fix their equipment if possible or requesting a service visit if necessary.
- Responding to all customer requests for information about their product/service orders and any other aspects of their account in a timely and accurate manner.
- Collaborate with internal departments to resolve customer issues relating to the supply of a service or products in a timely manner.
- Liaise with and involve the Customer Management team when specific account management is required.
- Monitor activity to deliver minimum levels in-line with agreed metrics and report agreed management information at agreed intervals.
- Share best practice and drive continuous improvement.
- Maintain an in-depth understanding of our products and services by working closely with all other internal teams.
**Profile**
- A confident individual with a drive for results, proactive attitude and a passion for providing excellent customer service.
- First-rate telephone manner.
- Results oriented, with a positive outlook, a clear focus on delighting customers and a desire to own problems.
- Able to demonstrate sound commercial knowledge and a good overall understanding of all aspects of the business.
- Strong written skills with an ability to deliver an accurate and concise message.
- Able to forge meaningful relationships across all departments and influence others.
- Empathetic and able to see things from different points of view.
- Excellent timekeeping and attention to detail.
- Proficient user of MS Office, particularly Word, Excel, Outlook and Explorer.
**Requirements**:
- A passion for delivering first class customer experience.
- Exceptional verbal and written communication skills.
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Ability to build rapport and collaborate with others, internally and externally.
- Understanding of consumer behaviors' and industry trends.
- Extensive, accurate product knowledge.
**Dedicated to diversity.**
At Eden Springs we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.
Pay: £22,000.00-£24,960.00 per year
**Benefits**:
- Free parking
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
-
Customer Service Executive
7 months ago
High Blantyre, United Kingdom Eden Springs UK Ltd Full time**Role**:Customer Orders Executive (COE) **Location**:Blantyre **Job Types**:Permanent, Full-time **Salary**: £24,960 **Shift**:Monday to Friday (37.5 hours per week) This role will act as a point of contact for our existing customers requesting any Eden Springs products or services, or information about their account. Embracing the mantra ‘Customer...
-
Customer Service Executive
7 months ago
High Blantyre, United Kingdom Eden Springs UK Ltd Full time**Role**:Customer Orders Executive (COE) **Location**:Blantyre **Job Types**:Permanent, Full-time **Shift**:Monday to Friday (37.5 hours per week) This role will act as a point of contact for our existing customers requesting any Eden Springs products or services, or information about their account. Embracing the mantra ‘Customer for Life’, the COE...
-
Customer Orders Executive
7 months ago
High Blantyre, United Kingdom Eden Springs UK Ltd Full time**Role**:Customer Orders Executive (COE) **Location**:Blantyre **Job Types**:Permanent, Full-time **Shift**:Monday to Friday (37.5 hours per week) This role will act as a point of contact for our existing customers requesting any Eden Springs products or services, or information about their account. Embracing the mantra ‘Customer for Life’, the COE...
-
Customer Orders Executive
7 months ago
High Blantyre, United Kingdom Eden Springs UK Ltd Full time**Role**:Customer Orders Executive (COE) **Location**:Blantyre **Job Types**:Permanent, Full-time **Shift**:Monday to Friday (37.5 hours per week) This role will act as a point of contact for our existing customers requesting any Eden Springs products or services, or information about their account. Embracing the mantra ‘Customer for Life’, the COE...
-
Customer Service Advisor
7 months ago
High Blantyre, United Kingdom Eden Springs UK Ltd Full time**Role**: Customer Orders Executive (COE) **Location**: Blantyre **Job Types**: Permanent, Full-time **Shift**: Monday to Friday **Salary**: up to £23,400 **Description** Are you ready to join the leading company in drinking water solutions? **Eden Springs** **UK** is looking for a Customer Orders Executive We are building a purpose-driven culture...
-
Customer Service Advisor
3 days ago
High Blantyre, United Kingdom HRC Recruitment Full time**Customer Service Advisor - Lanarkshire - Permanent - £19,305 p/a** **Do you have a background in managing customer accounts? Do you have the ability to service new and existing customers and create a customer-for-life type of relationship?** Joining a small but ambitious team, you will work closely with the Customer Account Manager to become an expert...
-
Customer Service Operator
2 days ago
High Blantyre, United Kingdom Dunns Food and Drinks Full timeDunns Food and Drinks are Scotland’s premier food and drink supplier to the hospitality industry. We source and distribute over five thousand products from essential culinary ingredients to beers, spirits and wines to restaurant kitchens and bars across the country. We are currently looking to recruit diligent, organised people who have the natural...
-
Customer Service Partner
7 months ago
High Blantyre, United Kingdom Probe Test Solutions Limited Full time**This isn't a call centre based role. | Required to work both backshift (2pm - 10pm) and dayshift (9am - 5pm).** Headquartered in Hamilton, Scotland Probe Test Solutions Ltd (PTSL) is a global high growth electronics manufacturing and engineering business with operations in the USA, UK and Asia. We are one of the fastest growing companies in the sector and...
-
Customer Service Representative
7 months ago
High Blantyre, United Kingdom Probe Test Solutions Limited Full timeHeadquartered in Hamilton, Scotland Probe Test Solutions Ltd (PTSL) is a global high growth electronics manufacturing and engineering business with operations in the USA, UK and Asia. We are one of the fastest growing companies in the sector and serve many global customers. PTSL have grown from strength to strength, year on year, and due to our customer...
-
Customer Service Representative
7 months ago
High Blantyre, United Kingdom Probe Test Solutions Limited Full time**Working Backshift 2pm - 10pm | This role is not a call centre.** Headquartered in Hamilton, Scotland Probe Test Solutions Ltd (PTSL) is a global high growth electronics manufacturing and engineering business with operations in the USA, UK and Asia. We are one of the fastest growing companies in the sector and serve many global customers. PTSL have grown...
-
Customer Service Operator
3 days ago
High Blantyre, United Kingdom Dunns Food and Drinks Full timeDunns Food and Drinks are currently looking to recruit experienced Customer Service Operators to join our existing team in our Blantyre head office. This is an office-based position although there may be possibilities to work from home at times (following probation period). Full time or part time hours will be considered depending on the needs of the...
-
Customer Service Advisor
7 months ago
High Blantyre, United Kingdom Contract Scotland Full time**Full-time office based** Are you confident, with a good phone manner? Our client, a leader in water supply, is looking for Customer Service Advisors to join their growing team within their Blantyre office. **Day-to-day you'll**: - Call existing customers to confirm if they require to place an order - Place orders using the internal systems in a timely...
-
Customer Service Representative
7 months ago
High Blantyre, United Kingdom Probe Test Solutions Limited Full time**Working Backshift Monday to Friday 2pm - 10pm | This role is not a call centre.** Headquartered in Hamilton, Scotland, Probe Test Solutions Ltd (PTSL) is a global high growth electronics manufacturing and engineering business with operations in the USA, UK and Asia. We are one of the fastest growing companies in the sector and serve many global...
-
French Customer Service Administrator
6 months ago
High Blantyre, United Kingdom HRC Recruitment Full time**French Speaking Customer Service Administrator - Lanarkshire - Salary £25,000 p/a DOE** **Are you a fluent French speaker with a passion for delivering first class customer service and care?** **Have you always wanted to work for an international company using your French and customer service skills?** **If so, this might be the job for you!** This...
-
Customer Service Executive
7 months ago
High Wycombe, United Kingdom Johnson & Johnson Full time**Johnson & Johnson is currently seeking a Customer Services Executive to join our Customer Services team located in the UK.** Are you ready to make a significant impact by managing customer orders and resolving problems efficiently? Join our team and ensure that customers and patients receive their medicine on time. **What you will be doing**: As a...
-
Customer Service Executive
4 days ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full timeOur client, an international company with a small UK office, is looking to recruit a first class Customer Service Executive to join their friendly team. This role is paying between £22k and £25k plus benefits and comes with free parking. Duties include - Processing orders, quotes and returns - Following up with customers to ensure customer satisfaction and...
-
Customer Service Executive
2 days ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full timeOur client, an international company, is looking to recruit a first class Customer Service Executive to join their friendly team. This role is paying between £22k and £25k plus benefits and comes with free parking. Duties include - Processing orders, quotes and returns - Following up with customers to ensure customer satisfaction and resolve any queries -...
-
Customer Service Executive
7 months ago
High Wycombe, United Kingdom TRIO Recruitment Full time_**High Wycombe, Bucks**_ - _**Customer Service Executive**_ - _**Salary to £30K plus benefits**_ Join a world-wide, leading company who are going from strength to strength with exciting new business growth. As a result, they are looking for an experienced Customer Service professional to join their team based in High Wycombe, Bucks. As well as day to day...
-
Customer Service Executive
6 months ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full time**JOB SUMMARY**: - Full Time, Permanent- Office based- High Wycombe, Buckinghamshire- Salary: £25000 - £28000 per annum- REF: J1041039Our client, an international company, is looking to recruit a first class Customer Service Executive to join their friendly team. Whilst this isn’t a sales role, we are looking for a proactive individual so a background...
-
Customer Service Operator Location: Blantyre
7 months ago
High Blantyre, United Kingdom Dunns Food and Drinks Full time**Location: Blantyre**: **Salary**: Competitive Dunns Food and Drinks are Scotland’s premier food and drink supplier to the hospitality industry. We source and distribute over five thousand products from essential culinary ingredients to beers, spirits and wines to restaurant kitchens and bars across the country. We are currently looking to recruit...