Customer Service Executive

5 months ago

High Blantyre, United Kingdom Eden Springs UK Ltd Full time

**Role**:Customer Orders Executive (COE)

**Location**:Blantyre

**Job Types**:Permanent, Full-time

**Salary**: £24,960

**Shift**:Monday to Friday (37.5 hours per week)

This role will act as a point of contact for our existing customers requesting any Eden Springs products or services, or information about their account. Embracing the mantra ‘Customer for Life’, the COE will ensure any customer requests are dealt with courteously, promptly and accurately.

The COEs will also own responsibility for all customer contact relating to the provision of products, services and information once requested. The role will improve customer satisfaction and revenue growth by driving operational excellence

**Key Responsibilities**
- Proactive calling to specific customers to generate product orders.
- Processing customer product orders received by phone call or electronically in a timely and accurate manner.
- Receiving and assessing customer requests for maintenance of their equipment.
- Assisting customers to self-fix their equipment if possible or requesting a service visit if necessary.
- Responding to all customer requests for information about their product/service orders and any other aspects of their account in a timely and accurate manner.
- Collaborate with internal departments to resolve customer issues relating to the supply of a service or products in a timely manner.
- Liaise with and involve the Customer Management team when specific account management is required.
- Monitor activity to deliver minimum levels in-line with agreed metrics and report agreed management information at agreed intervals.
- Share best practice and drive continuous improvement.
- Maintain an in-depth understanding of our products and services by working closely with all other internal teams.

**Profile**
- A confident individual with a drive for results, proactive attitude and a passion for providing excellent customer service.
- First-rate telephone manner.
- Results oriented, with a positive outlook, a clear focus on delighting customers and a desire to own problems.
- Able to demonstrate sound commercial knowledge and a good overall understanding of all aspects of the business.
- Strong written skills with an ability to deliver an accurate and concise message.
- Able to forge meaningful relationships across all departments and influence others.
- Empathetic and able to see things from different points of view.
- Excellent timekeeping and attention to detail.
- Proficient user of MS Office, particularly Word, Excel, Outlook and Explorer.

**Requirements**:

- A passion for delivering first class customer experience.
- Exceptional verbal and written communication skills.
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Ability to build rapport and collaborate with others, internally and externally.
- Understanding of consumer behaviors' and industry trends.
- Extensive, accurate product knowledge.

**Dedicated to diversity.**

At Eden Springs we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

Pay: £22,000.00-£24,960.00 per year

**Benefits**:

- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Executive

    5 months ago

    High Blantyre, United Kingdom Eden Springs UK Ltd Full time

    **Role**:Customer Orders Executive (COE) **Location**:Blantyre **Job Types**:Permanent, Full-time **Salary**: £24,960 **Shift**:Monday to Friday (37.5 hours per week) This role will act as a point of contact for our existing customers requesting any Eden Springs products or services, or information about their account. Embracing the mantra ‘Customer...

  • Customer Service Executive

    5 months ago

    High Blantyre, United Kingdom Eden Springs UK Ltd Full time

    **Role**:Customer Orders Executive (COE) **Location**:Blantyre **Job Types**:Permanent, Full-time **Shift**:Monday to Friday (37.5 hours per week) This role will act as a point of contact for our existing customers requesting any Eden Springs products or services, or information about their account. Embracing the mantra ‘Customer for Life’, the COE...

  • Customer Orders Executive

    5 months ago

    High Blantyre, United Kingdom Eden Springs UK Ltd Full time

    **Role**:Customer Orders Executive (COE) **Location**:Blantyre **Job Types**:Permanent, Full-time **Shift**:Monday to Friday (37.5 hours per week) This role will act as a point of contact for our existing customers requesting any Eden Springs products or services, or information about their account. Embracing the mantra ‘Customer for Life’, the COE...

  • Customer Orders Executive

    5 months ago

    High Blantyre, United Kingdom Eden Springs UK Ltd Full time

    **Role**:Customer Orders Executive (COE) **Location**:Blantyre **Job Types**:Permanent, Full-time **Shift**:Monday to Friday (37.5 hours per week) This role will act as a point of contact for our existing customers requesting any Eden Springs products or services, or information about their account. Embracing the mantra ‘Customer for Life’, the COE...

  • Customer Service Advisor

    5 months ago

    High Blantyre, United Kingdom Eden Springs UK Ltd Full time

    **Role**: Customer Orders Executive (COE) **Location**: Blantyre **Job Types**: Permanent, Full-time **Shift**: Monday to Friday **Salary**: up to £23,400 **Description** Are you ready to join the leading company in drinking water solutions? **Eden Springs** **UK** is looking for a Customer Orders Executive We are building a purpose-driven culture...

  • Customer Service Partner

    5 months ago

    High Blantyre, United Kingdom Probe Test Solutions Limited Full time

    **This isn't a call centre based role. | Required to work both backshift (2pm - 10pm) and dayshift (9am - 5pm).** Headquartered in Hamilton, Scotland Probe Test Solutions Ltd (PTSL) is a global high growth electronics manufacturing and engineering business with operations in the USA, UK and Asia. We are one of the fastest growing companies in the sector and...

  • Customer Service Representative

    5 months ago

    High Blantyre, United Kingdom Probe Test Solutions Limited Full time

    **Working Backshift 2pm - 10pm | This role is not a call centre.** Headquartered in Hamilton, Scotland Probe Test Solutions Ltd (PTSL) is a global high growth electronics manufacturing and engineering business with operations in the USA, UK and Asia. We are one of the fastest growing companies in the sector and serve many global customers. PTSL have grown...

  • Customer Service Representative

    5 months ago

    High Blantyre, United Kingdom Probe Test Solutions Limited Full time

    Headquartered in Hamilton, Scotland Probe Test Solutions Ltd (PTSL) is a global high growth electronics manufacturing and engineering business with operations in the USA, UK and Asia. We are one of the fastest growing companies in the sector and serve many global customers. PTSL have grown from strength to strength, year on year, and due to our customer...

  • Customer Service Representative

    4 weeks ago

    High Blantyre, United Kingdom First Direct Full time

    At first direct you'll provide an exceptional customer service experience, as part of our award-winning team. Our starting salary is £23,205, with excellent additional benefits and perks - including 33 days holiday per year*, free parking & EV charging, free onsite gym & personal trainer, onsite Costa and free BUPA healthcare***. We also offer a choice of...

  • Customer Service Representative

    1 month ago

    High Blantyre, United Kingdom CV-Library Full time

    At first direct you'll provide an exceptional customer service experience, as part of our award-winning team. Our starting salary is £23,205, with excellent additional benefits and perks - including 33 days holiday per year*, free parking & EV charging, free onsite gym & personal trainer, onsite Costa and free BUPA healthcare***. We also offer a...

  • Customer Service Representative

    5 months ago

    High Blantyre, United Kingdom Probe Test Solutions Limited Full time

    **Working Backshift Monday to Friday 2pm - 10pm | This role is not a call centre.** Headquartered in Hamilton, Scotland, Probe Test Solutions Ltd (PTSL) is a global high growth electronics manufacturing and engineering business with operations in the USA, UK and Asia. We are one of the fastest growing companies in the sector and serve many global...

  • French Customer Service Administrator

    4 months ago

    High Blantyre, United Kingdom HRC Recruitment Full time

    **French Speaking Customer Service Administrator - Lanarkshire - Salary £25,000 p/a DOE** **Are you a fluent French speaker with a passion for delivering first class customer service and care?** **Have you always wanted to work for an international company using your French and customer service skills?** **If so, this might be the job for you!** This...

  • Customer Service Executive

    5 months ago

    High Wycombe, United Kingdom Johnson & Johnson Full time

    **Johnson & Johnson is currently seeking a Customer Services Executive to join our Customer Services team located in the UK.** Are you ready to make a significant impact by managing customer orders and resolving problems efficiently? Join our team and ensure that customers and patients receive their medicine on time. **What you will be doing**: As a...

  • Customer Service Executive

    2 months ago

    High Wycombe, United Kingdom Bucks & Berks Recruitment PLC Full time

    Our client, an international company, is looking to recruit a first class Customer Service Executive to join their friendly team.This is a varied and busy B2B role and the successful candidate will be highly customer focused, able to remain calm under pressure, possess excellent phone etiquette and have superb attention to detail.Salary is £25k - £30k...

  • Customer Service Operator Location: Blantyre

    5 months ago

    High Blantyre, United Kingdom Dunns Food and Drinks Full time

    **Location: Blantyre**: **Salary**: Competitive Dunns Food and Drinks are Scotland’s premier food and drink supplier to the hospitality industry. We source and distribute over five thousand products from essential culinary ingredients to beers, spirits and wines to restaurant kitchens and bars across the country. We are currently looking to recruit...

  • Customer Service Executive

    5 months ago

    High Wycombe, United Kingdom TRIO Recruitment Full time

    _**High Wycombe, Bucks**_ - _**Customer Service Executive**_ - _**Salary to £30K plus benefits**_ Join a world-wide, leading company who are going from strength to strength with exciting new business growth. As a result, they are looking for an experienced Customer Service professional to join their team based in High Wycombe, Bucks. As well as day to day...

  • Customer Service Executive

    4 months ago

    High Wycombe, United Kingdom Bucks and Berks Recruitment Full time

    **JOB SUMMARY**: - Full Time, Permanent- Office based- High Wycombe, Buckinghamshire- Salary: £25000 - £28000 per annum- REF: J1041039Our client, an international company, is looking to recruit a first class Customer Service Executive to join their friendly team. Whilst this isn’t a sales role, we are looking for a proactive individual so a background...

  • Executive Director of Operations

    1 week ago

    Blantyre, South Lanarkshire, United Kingdom Parkville Hotel Full time

    EXECUTIVE DIRECTOR OF OPERATIONSParkville Hotel - 48 Hours - 5/7 Days£38-40,000 Depending on ExperienceParkville Hotel is a highly regarded, established family-run business with over 50 years' experience of absolute excellence in hospitality.We currently have a vacancy for the role of Executive Director of Operations.Key Responsibilities:Operational...

  • Cleaner

    5 months ago

    High Blantyre, United Kingdom Service Master Clean Full time

    Part time cleaner required. Duties to include the requirement of vacuuming and mopping floors, wiping down surfaces, Toilet & Kitchen areas etc. The commercial site is situated at **Station Road, Blantyre, G72 9BY.** - **Hours of work are Saturday and Sunday 9.00am - 12.00pm.**: - **Contact 07919200452.** **ServiceMaster Clean Contract Services **are sure...

  • Customer Service Representative

    1 month ago

    High Wycombe, Buckinghamshire, United Kingdom Bucks and Berks Recruitment Full time

    Customer Service ExecutiveWe are seeking a highly skilled Customer Service Executive to join our team at Bucks and Berks Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Process orders, quotes, and assist customers with catalog informationGenerate new...