Customer Service Representative

3 months ago

High Blantyre, United Kingdom Probe Test Solutions Limited Full time

**Working Backshift Monday to Friday 2pm - 10pm | This role is not a call centre.**

Headquartered in Hamilton, Scotland, Probe Test Solutions Ltd (PTSL) is a global high growth electronics manufacturing and engineering business with operations in the USA, UK and Asia. We are one of the fastest growing companies in the sector and serve many global customers.

PTSL have grown from strength to strength, year on year, and due to our customer focus and our innovative solutions we are expanding our Customer Services Team. Reporting to our Customer Services Manager, we are looking to fill a new role of Customer Service Representative.

To be successful in this role, you will be willing & keen to learn, flexible to change, attention to detail when working with documentation, have the ability to communicate clearly and a good team player.

**Responsibilities**:

- Provide exceptional customer service to customers, including supporting with quotations
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Contribute towards sales development through the delivery of a pro-active and comprehensive customer experience.
- Liaise with Engineering and Production for creating Work Orders.
- Perform data entry tasks accurately and efficiently

**Requirements**:

- Excellent communication skills
- Strong data entry skills with attention to detail
- Have a positive attitude and willingness to learn
- Experience working in a customer facing role

If you think this role is for you, we would love to hear from you. Join our team today

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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