Receptionist (Part-time)

3 weeks ago


Colchester, United Kingdom Primary Care Careers Full time

**About the Role**:
East Hill Surgery in Colchester is looking to recruit a part-time receptionist to join our team. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Previous medical or healthcare receptionist experience is desirable;
- Excellent communication skills, with a clear and polite telephone manner;
- Able to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confident to work as part of a team and be able to think on your feet, independently;
- Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
We are a GP training practice with a patient population of just over 9,000. We actively support and encourage career development.

The benefits or joining our organisation include:

- NHS benefits - such as discounts on shopping, food and travel
- Very competitive rates of pay
- Uniform
- Enhanced staff benefits.

***

**Disclosure and Barring Service Check



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