Receptionist / Care Navigator

3 weeks ago


Colchester, United Kingdom Primary Care Careers Full time

Job summary

Tollgate Surgery has an opportunity for a receptionist to join our team on a part-time basis for hours per week over 5 days. The rota will be a combination of morning shifts from 07:45 to 13:15 or 13:15 to 18:45.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

Greeting and directing all patients; Making appointments and giving out appointment cards, where required; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Answering the telephone, promptly.

About us

The Tollgate Practice is a 2-partner practice providing general medical services to a patient list of approximately10,000 patients in the Stanway area. The Tollgate Practice has a diverse, friendly team that work together to deliver a safe and efficient service to all of our registered patient in a modern purpose built premise.

We offer a full range of services, all of which are detailed on our website: The organisation was inspected by the Care Quality Commission (CQC) in September 2023 and was assessed as Good. The report for this inspection can be found via the website.

The Tollgate Practice strives to deliver a professional, accessible and comprehensive healthcare service of high quality that inspires confidence in our local community and for our patients.

Job description

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Qualifications

Essential

Good all round education.

Experience

Essential

Excellent communication skills, with a clear and polite telephone manner; Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in distressing situations; Confidence to work as part of a team and ability to "think on your feet"; Strong IT and administration skills; Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

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