Receptionist / Care Navigator

Found in: Talent UK C2 - 2 weeks ago


Colchester, United Kingdom Tollgate Health Centre Full time
About the Role Tollgate Surgery has an opportunity for a receptionist to join our team on a part-time basis for hours per week over 5 days. The rota will be a combination of morning shifts from 07:45 to 13:15 or 13:15 to 18:45. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Greeting and directing all patients; Making appointments and giving out appointment cards, where required; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Answering the telephone, promptly. About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner; Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in distressing situations; Confidence to work as part of a team and ability to "think on your feet"; Strong IT and administration skills; Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us

The Tollgate Practice is a 2-partner practice providing general medical services to a patient list of approximately 10,000 patients in the Stanway area. The Tollgate Practice has a diverse, friendly team that work together to deliver a safe and efficient service to all of our registered patient in a modern purpose built premises.

We offer a full range of services, all of which are detailed on our website: . The organisation was inspected by the Care Quality Commission (CQC) in September 2023 and was assessed as Good. The report for this inspection can be found via the website. 

The Tollgate Practice strives to deliver a professional, accessible and comprehensive healthcare service of high quality that inspires confidence in our local community and for our patients.

Caring and inclusive:  We treat all our patients with care, dignity, equality, and respect. We strive to meet our patients’ expectations and their needs, while we are respectful of patients’ individual choices. Our clinicians and staff work hard to ensure all patients receive good care and a professional service.

Efficient, high quality and safe:  Our policies and procedures are regularly reviewed to ensure our service is as efficient as possible, while also maintaining a high level of safety and quality.

Working together:  We work alongside other health organisations, public services, charities, and other external service providers to ensure our patients have the choice and support that they require. Our entire team works toward a common goal of maintaining care of the highest possible standard to our patients.

Continually improving:  We review our processes and services on a regular basis and meet frequently as a team to discuss ways to improve. Staff development and training is an essential part of what we do, while we also take heed to patient feedback and adapt to an ever-changing healthcare environment.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


  • Receptionist / Care Navigator

    Found in: Talent UK C2 - 2 weeks ago


    Colchester, United Kingdom Primary Care Careers Full time

    Job summary Colchester Medical Practice Primary Care Network are seeking receptionists to join their busy, frontline team on a part time basis for a variety of shifts, the days/hours to be discussed at interview. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the...


  • Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Macmillan Cancer Care Navigator An exciting opportunity has arisen to become a Macmillan Cancer Care Navigator for ESNEFT based at Colchester Hospital with travel to local community settings Would you like to work in a supportive team environment, where you can make a real difference to cancer patients and their families? This is a fixed term position for...


  • Colchester, United Kingdom Primary Care Careers Full time

    **About the Role**: Ambrose Avenue Group Practice is looking for an experienced and professional medical receptionist to join our growing team on a full time basis. You will excel in providing first-rate customer care, and be able to work flexibly in a team of receptionists on a rota basis, to cover our surgery opening hours. The post-holder is responsible...


  • Colchester, United Kingdom Primary Care Careers Full time

    **About the Role**: East Hill Surgery in Colchester is looking to recruit a part-time receptionist to join our team. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate...


  • Colchester, United Kingdom Coggeshall Surgery Full time

    **Coggeshall Surgery** **Part-time Receptionist (11 hours per week Monday and Wednesday morning)** We need a positive thinker, someone who is not easily overwhelmed and comes with a willingness to be flexible. Someone organised, who enjoys working quickly and efficiently but can empathise with people who are not feeling well or who may be anxious. Being...

  • Dental Receptionist

    2 days ago


    Colchester, United Kingdom Mulberry Clinics Full time

    **Dental receptionist** We are looking to recruit a receptionist to join our team. **Private Practice** **Rate**:£10-14 per hour (depending on experience) **Hours**: 0845am - 05:45pm (3 days a week) - Motivated - Will have dental reception experience - dental nursing (desirable) - Excellent computer skills - A high level of customer care skills and...


  • Colchester, United Kingdom Primary Care Careers Full time

    **About the Role**: Creffield Medical Group are looking for a motivated and enthusiastic part-time receptionist to join our busy but well established team at Turner Road Surgery. The main duties include: We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. Applicants should have excellent...


  • Colchester, United Kingdom Kelvedon & Feering Health Centre Full time

    We are looking for an Experienced Medical Receptionist to join our friendly team in providing a high standard of service to our patients. You will need to be a team player with excellent communication skills both face to face and telephone. You will have a strong understanding of the importance of confidentiality and accurate record keeping. Some...


  • Colchester, United Kingdom Ambrose Avenue Group Practice Full time

    An opportunity has arisen with Ambrose Avenue Group Practice for a Full and or Part-time Receptionist/s In this essential front-line position, the role is responsible for ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients and patient queries are answered. The successful applicant will have an...


  • Colchester, United Kingdom Primary Care Careers Full time

    **About the Role**: Creffield Medical Group are looking for a motivated and enthusiastic part-time receptionist (20 hours per week) to join our busy but well established team at Creffield Medical Centre The main duties include: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and...


  • Colchester, United Kingdom Primary Care Careers Full time

    **About the Role**: Bluebell Surgery has an opportunity for a receptionist to join our team on a fixed term contract. The role is offered on a part-time basis for 24 hours per week, to cover maternity leave. Extra session will also be required to cover for holidays and staff absence. There is more to our receptionist roles than answering the phone and...


  • Colchester, United Kingdom Primary Care Careers Full time

    **About the Role**: East Hill Surgery, in Colchester, is looking to appoint a part-time receptionist to join our team to work 16.5 hrs per week. The main duties of the role will include dealing with patients face-to-face and by telephone, as well as a variety administrative tasks and responding to queries. Applicants should have the ability to be flexibile,...


  • Colchester, United Kingdom Primary Care Careers Full time

    **About the Role**: We are looking for a part time medical receptionist to join our friendly team at Castle Gardens Medical Centre, to assist us in providing a high standard of service to our patients across the Colchester Medical Practice. The main responsibilities of the role include: - Greeting and directing all patients; - Making appointments and...


  • Colchester, United Kingdom The Hythe Pharmacy Full time

    **We have a fantastic opportunity to join our newly opened clinic located in Colchester! As our clinic receptionist, it will be your duty to greet and serve all our patients in a friendly and highly professional manner. You’ll be expected to answer inquiries in a timely manner, check patients in for their appointments, call patients to verify appointments,...

  • Dental Receptionist

    5 days ago


    Colchester, United Kingdom Hello Dental Full time

    We are looking for a dental receptionist who is also looking to undertake an apprenticeship in customer service. The role includes delivering exceptional customer service and care greeting patients, booking appointments, taking payments. You will need a great telephone manner. You will liaise with dental laboratories, hospitals and specialists. You will...


  • Colchester, United Kingdom Ambrose Avenue Group Practice Full time

    An opportunity has arisen with Ambrose Avenue Group Practice for Part-time Receptionist/s In this essential front-line position, the role is responsible for ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients and patient queries are answered. The successful applicant will have an excellent telephone...

  • Receptionist

    2 weeks ago


    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We are looking for a friendly and enthusiastic Receptionist with excellent communication skills who is able to multi-task and work on their own initiative to join our Gynaecology team at Colchester Hospital. This is full time -37.5 hours per week, permanent post. Whilst previous experience in a similar is advantageous, it is not essential. To provide a...


  • Colchester, United Kingdom Primary Care Careers Full time

    **About the Role**: Due to retirement, we are seeking a committed person to join our busy reception and admin team at Ardleigh Surgery. The role is for approx. 20 hours per week Tuesday, Wednesday and Friday. - Applicants must demonstrate an enthusiasm for primary care, with a genuine interest in working with patients and the delivery of high-quality health...

  • Medical Secretary

    6 days ago


    Colchester, United Kingdom Primary Care Careers Full time

    **About the Role**: The Colte Partnership is a GP super-partnership, formed in June 2017. It brought together 9 local GP surgeries across Colchester and Tendring, serving approx. 98,000 patients. We are recruiting for a medical secretary. You will be required to type up referral letters, medical correspondence and dictated information created by the...

  • Dental Receptionist

    4 days ago


    Colchester, United Kingdom Wivenhoe Dental Practice Full time

    Wivenhoe Dental Practice is looking for an organised and friendly person to join the team. You will be working in a fast paced environment, must have excellent customer service skills and be able to work under pressure. A positive and happy personality is required, to ensure a high level of care and customer service to all. Must be someone who is committed...