Medical Receptionist

1 month ago


Colchester, United Kingdom Primary Care Careers Full time

**About the Role**:
Ambrose Avenue Practice on Colchester is looking for an experienced and professional medical receptionist to join our growing team and help us to excel in providing first rate customer care on a full or part time basis.

The main duties include:

- answering the telephone.
- dealing with all enquiries from patients attending the surgery.
- booking and cancelling appointments.
- booking in patients arriving for appointments.
- dealing with non-clinical enquiries regarding prescriptions.
- recording home visit requests.
- tidying up waiting areas and clinicians’ rooms.
- filing of notes, correspondence, results etc.
- taking results via the telephone from hospitals.
- telephoning patients with results/scans etc., at the doctor’s request.
- telephoning patients when necessary.
- attending staff practice meetings.
- chaperoning for patients when necessary.

You must be able to work flexibly in a team of receptionists on a rota basis to cover Surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis. You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure. You will have the following:

- strong inter-personal and prioritisation skills.
- a commitment to delivering a quality service.
- the ability to work as a team player and proactively identify continuous improvement opportunities and implement them.
- the ability to plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice.
- the ability to engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

**About Us**:
We are a friendly and welcoming GP Practice with 16,000 patients across two sites. We use SystmOne clinical system and we are committed to training and developing both clinical and non-clinical teams.

**Disclosure and Barring Service Check


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