Customer Service Administrator

2 weeks ago


Harlow, United Kingdom RecruitAbility Ltd Full time

Job Title**:Customer Service Administrator**

Location**:Harlow**

Salary**:£24,000**

Term**:Permanent**

Hours**:9am - 5pm Monday - Friday**

RecruitAbility is looking for a Customer Service Administrator to join their busy and well-established client in Harlow.

**The role of Customer Service Administrator**:

- Reporting to the Broking Manager
- Daily filing of Broking files and paperwork (when required)
- Dealing with customer queries through Live Chat
- Dealing with inbound/outgoing sales/customer services calls on an overflow basis (when required)
- Ensure that the company is always represented in a professional manner
- Attention to detail and high standard or customer service is required
- Team player with positive attitude and natural customer care skills

**To be considered for the role of Customer Service Administrator**:

- Excellent phone manner, communication, and written skills
- Ability to work within a team and alone when necessary
- Deal with situations where the customers' expectations have not been met and achieving a positive outcome that leaves the customer with a positive impression
- Have the ability to organise time effectively and stay on top of all queries
- Good computer skills including basic Excel, Word, and Microsoft Outlook
- Committed to helping with the growth of the company and to help in maintaining high company service standards

**The package for Customer Service Administrator**:

- Salary: £24,000 per annum
- Hours: 9am - 5pm Monday - Friday
- Pension
- 20 days holiday (excluding bank holidays)

This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.



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