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Customer Service Coordinator

5 months ago

Harlow, United Kingdom Newman Office Personnel Full time

Job Description: Customer Service Coordinator

First point of contact and project admin for contract and site staff
- Liaised and managed diaries for team of Engineers and booking on site
- Establish the requirements of each call out required
- Prepare documentation and use of inhouse software to log assignment
- Source third party contractors ensuring they conformed to safety checks
- Sent out Purchase orders and quotes for contractors
- Updating systems and manage customer and installer communications
- Scheduling relevant engineers on trade skill and location
- Liaising with client and co-ordinate site arrival arrangements
- Continued liaising with customer and engineers to organise for the job to be completed
- Managing the companies survey process to ensure the right order went through.
- Managing service calls of any logging customer complaints on faults
- Processing the aftersales service to ensure customer issues were resolved
- Liaison with suppliers and chasing deliveries, resolving issues and complaints.
- Trouble shooting for engineers, responding to inbox, and assisting team members.

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Ability to commute/relocate:

- Harlow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer services: 4 years (preferred)
- scheduling planning: 1 year (preferred)

Work Location: In person

Reference ID: NP4312