Customer Service Director

7 days ago

Harlow, Essex, United Kingdom Invision Group Full time

Invision Group is currently representing a leading construction company seeking to recruit a Senior Customer Service Manager to be based within the company's office in the Essex region.

The company is one of the largest residential construction companies in the country, with a turnover of over £850 million, prioritizing quality over quantity.

They have a significant presence throughout the London region and surrounding home counties.

The Position

Key Responsibilities:

  • Reporting directly into the Group Customer Service Director, you will be responsible for the delivery and reporting of everything within the region related to Customer Service.
  • Management of a team of 20 regional coordinators, operatives, sub-contractors, and suppliers to ensure the region delivers the service that is expected of a 5-star house builder.
  • Responsible for meeting or exceeding the Customer Service KPIs and ultimately achieving exceptional customer satisfaction surveys from both customers and clients alike.
  • Responsible for carrying out the final 'RTMI' inspection and maintaining quality standards within the company.
  • Ensuring support is given to the direct Customer Service team and received from the wider regional team members to enable excellent service delivery.

Additional Responsibilities:

  • Customer Interaction and Relationship Management:
    • Serve as the primary point of contact between the customer and the construction company.
    • Address customer inquiries, concerns, and complaints promptly and professionally.
    • Build and maintain positive relationships with customers throughout the project lifecycle.
  • Project Coordination and Communication:
    • Facilitate communication between the customer and the project management team to ensure alignment on project timelines, milestones, and expectations.
    • Keep customers informed about project progress, potential delays, and any changes to the project scope.
  • Issue Resolution and Problem-Solving:
    • Identify potential issues early and work with relevant teams to resolve them before they escalate.
    • Coordinate with the construction team to address any customer concerns about the quality, timeline, or other aspects of the project.
    • Mediate disputes between customers and the construction team if necessary.
  • Quality Assurance:
    • Ensure that the construction meets the customer's quality expectations and complies with all contractual obligations.
    • Conduct inspections or coordinate third-party inspections to verify the quality of work and adherence to specifications.
  • Post-Construction Support:
    • Manage the handover process, ensuring that all aspects of the project are completed to the customer's satisfaction.
    • Provide support for warranty claims, maintenance issues, and any post-construction services required by the customer.
  • Documentation and Reporting:
    • Maintain detailed records of customer interactions, issues raised, and resolutions provided.
    • Prepare regular reports for management on customer satisfaction levels, recurring issues, and areas for improvement.
  • Training and Development:
    • Train customer service representatives or other team members on best practices for customer interaction in a construction context.
    • Stay updated on industry trends and customer service techniques to continuously improve the service provided.
  • Process Improvement:
    • Analyse customer feedback and project outcomes to identify areas where processes can be improved.
    • Implement changes to enhance customer satisfaction and streamline communication and service delivery.

  • Senior Customer Service Director

    6 days ago

    Harlow, Essex, United Kingdom Invision Recruitment Ltd Full time

    Job Description**Job Title:** Senior Customer Service Director**Job Summary:** We are seeking an experienced Senior Customer Service Director to join our team at Invision Recruitment Ltd. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction in construction projects within the Residential sector.**Key...

  • Customer Service Director

    6 days ago

    Harlow, Essex, United Kingdom Invision Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Service Manager to join our team at Invision Recruitment Ltd. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction in construction projects within the Residential sector.Key ResponsibilitiesCustomer Interaction and Relationship...

  • Sales Director

    1 day ago

    Harlow, Essex, United Kingdom Currys Full time

    About the Role:Sales DirectorCurrys is seeking a highly skilled Sales Director to lead our retail team and drive sales growth.As a Sales Director, you will be responsible for:Coaching and developing a high-performing team to deliver exceptional customer service and drive sales.Leading by example and setting a high standard for customer engagement and sales...

  • Sales Director

    1 day ago

    Harlow, Essex, United Kingdom Currys Full time

    About the Role:Sales DirectorCurrys is seeking a highly skilled Sales Director to lead our retail team and drive sales growth.As a Sales Director, you will be responsible for:Coaching and developing a high-performing team to deliver exceptional customer service and drive sales.Leading by example and setting a high standard for customer engagement and sales...

  • Customer Service Representative

    6 days ago

    Harlow, Essex, United Kingdom Command Full time

    Established automotive retailers are seeking a highly motivated and customer-focused individual to join their team as a Customer Service Executive.This is an excellent opportunity for someone looking to enter the fast-paced world of automotive sales and customer service. If you have a strong background in customer service and are looking for a role with...

  • Customer Service Representative

    5 days ago

    Harlow, Essex, United Kingdom Adecco Full time £28,000

    Job Summary:Adecco is seeking a highly motivated and detail-oriented Customer Service Executive to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    5 days ago

    Harlow, Essex, United Kingdom Adecco Full time £28,000

    Job Summary:Adecco is seeking a highly motivated and detail-oriented Customer Service Executive to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    6 days ago

    Harlow, Essex, United Kingdom Tenpin Ltd Full time

    About UsTenpin Ltd is a leading entertainment company that offers a unique blend of bowling, dining, and leisure activities. Our mission is to provide an exceptional experience for our customers, and we're looking for talented individuals to join our team.The RoleWe're seeking a highly motivated and customer-focused Customer Service Assistant to join our...

  • Customer Service Representative

    6 days ago

    Harlow, Essex, United Kingdom TRS Consulting Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Engineer to join our team at TRS Consulting. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients in the medical diagnostic systems industry.Key ResponsibilitiesService, installation, breakdown, repair, and...

  • Customer Service Administrator

    8 hours ago

    Harlow, Essex, United Kingdom The Dove Partnership Full time

    Job SummaryThe Dove Partnership is seeking a highly skilled and dedicated Customer Service Administrator to join their team. As the first point of contact for the business, this role is responsible for delivering consistently high-quality customer service to clients and customers.Main ResponsibilitiesProvide exceptional administrative support to the team,...

  • Customer Service Administrator

    6 hours ago

    Harlow, Essex, United Kingdom The Dove Partnership Full time

    Job SummaryThe Dove Partnership is seeking a highly skilled and dedicated Customer Service Administrator to join their team. As the first point of contact for the business, this role is responsible for delivering consistently high-quality customer service to clients and customers.Main ResponsibilitiesProvide exceptional administrative support to the team,...

  • Customer Service Representative

    4 weeks ago

    Harlow, Essex, United Kingdom Compass Group UK & Ireland Full time

    Position Overview:We are seeking a dedicated Customer Service Representative who will embody our brand's commitment to exceptional service. As a vital part of our operations, you will engage with customers for a prominent retail brand on a permanent casual basis.Your Role:As a Customer Service Representative, you will be an integral member of a dynamic and...

  • Customer Service Administrator

    3 days ago

    Harlow, Essex, United Kingdom The Dove Partnership Full time

    Job SummaryThe Dove Partnership is seeking a highly skilled and dedicated Customer Service Administrator to join their team. As the first point of contact for the business, this role is responsible for delivering consistently high-quality customer service to clients and customers.Main ResponsibilitiesProvide exceptional administrative support to the team,...

  • Customer Service Administrator

    3 days ago

    Harlow, Essex, United Kingdom The Dove Partnership Full time

    Job SummaryThe Dove Partnership is seeking a highly skilled and dedicated Customer Service Administrator to join their team. As the first point of contact for the business, this role is responsible for delivering consistently high-quality customer service to clients and customers.Main ResponsibilitiesProvide exceptional administrative support to the team,...

  • Customer Service Representative

    5 days ago

    Harlow, Essex, United Kingdom Adecco Full time £28,000

    About the Role:We are seeking a highly skilled and motivated Customer Service Executive to join our team at Adecco. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    5 days ago

    Harlow, Essex, United Kingdom Adecco Full time £28,000

    About the Role:We are seeking a highly skilled and motivated Customer Service Executive to join our team at Adecco. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Harlow, Essex, United Kingdom Adecco Full time £23,400

    Position: Customer Service Representative Compensation: £23,400 plus performance-based bonuses Employment Type: Permanent, Full-Time Monday to Friday, with rotating shifts of 8am-4pm or 10am-6pm. Responsible for collecting and processing payments in the database and establishing payment plans. Addressing inquiries and complaints, ensuring accurate...

  • Customer Service Representative

    4 weeks ago

    Harlow, Essex, United Kingdom Compass Group UK & Ireland Full time

    Position Overview:We are seeking a dedicated Customer Service Representative who will embody our brand, providing outstanding service for a leading High Street retailer on a permanent casual basis. You will be part of a team that takes immense pride in their work, their products, and, most importantly, in their colleagues.Your Role:As a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Harlow, Essex, United Kingdom Compass Group UK & Ireland Full time

    Position Overview:We are seeking a dedicated Customer Service Representative who will embody our brand's commitment to exceptional service, representing a prominent High Street retailer on a permanent casual basis. You will be part of a team that takes pride in delivering quality service and fostering a welcoming atmosphere.Your Role:As a Customer Service...

  • Director of Clinical Pharmacy Services

    5 days ago

    Harlow, Essex, United Kingdom Aspect Healthcare Full time

    We are seeking a highly skilled and experienced Director of Clinical Pharmacy Services to join our team at Aspect Healthcare. As a key member of our leadership team, you will play a critical role in shaping the future of our clinical pharmacy services.The successful candidate will be responsible for leading our clinical pharmacy team, ensuring the delivery...