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Customer Service Administrator

2 months ago


Harlow, Essex, United Kingdom The Dove Partnership Full time

Job Summary

The Dove Partnership is seeking a highly skilled and dedicated Customer Service Administrator to join their team. As the first point of contact for the business, this role is responsible for delivering consistently high-quality customer service to clients and customers.

Main Responsibilities

  • Provide exceptional administrative support to the team, ensuring seamless day-to-day operations.
  • Manage customer inquiries and concerns in a professional and timely manner.
  • Maintain accurate and up-to-date records, service systems, and in-house databases.
  • Review completed works and raise invoices accordingly, in line with contract terms.
  • Communicate effectively with team members and external contacts, both verbally and in writing.

Key Skills and Qualifications

  • Previous customer service experience in a call/contact centre environment.
  • Similar industry experience preferred.
  • Excellent communication and interpersonal skills, with the ability to negotiate and influence effectively.
  • Proficient in Microsoft Office, including Outlook, Word, Excel, and database management.
  • Ability to work calmly under pressure and prioritize tasks effectively.

Working Arrangements

This is a full-time office-based role, working Monday to Friday, 8:30am to 5:30pm. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.