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Customer Service Administrator
2 months ago
Job Summary
The Dove Partnership is seeking a highly skilled and dedicated Customer Service Administrator to join their team. As the first point of contact for the business, this role is responsible for delivering consistently high-quality customer service to clients and customers.
Main Responsibilities
- Provide exceptional administrative support to the team, ensuring seamless day-to-day operations.
- Manage customer inquiries and concerns in a professional and timely manner.
- Maintain accurate and up-to-date records, service systems, and in-house databases.
- Review completed works and raise invoices accordingly, in line with contract terms.
- Communicate effectively with team members and external contacts, both verbally and in writing.
Requirements
- Previous customer service experience in a call/contact centre environment.
- Similar industry experience preferred.
- Excellent communication skills, with the ability to negotiate and influence effectively.
- Proficient in Microsoft Office, including Outlook, Word, Excel, and database management.
- Ability to work calmly under pressure and prioritize tasks effectively.
Working Arrangements
This is a full-time office-based role, working Monday to Friday, 8:30am to 5:30pm.
