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Field Service Coordinator

2 months ago

Harlow, Essex, United Kingdom Mosaic Recruitment Ltd., Full time
Job Summary

Mosaic Recruitment Ltd. is seeking a highly organized and detail-oriented Scheduler/Administrator to join our Operations team. As a key member of our team, you will be responsible for coordinating and scheduling our field service technicians to ensure efficient service delivery and customer satisfaction.

Key Responsibilities
  • Job Scheduling:
    • Plan, organize, and adjust the daily and weekly schedules of field service technicians to maximize efficiency and meet customer requirements.
    • Respond to changes in scheduling needs by re-allocating resources as necessary.
    • Collaborate with the Production Team to align job schedules with production output and timelines.
  • Customer Portal Maintenance:
    • Regularly update and maintain the customer portal with accurate and current job information, ensuring clients have access to up-to-date service details.
    • Provide support to customers navigating the portal, resolving access issues, and ensuring a positive user experience.
  • Purchase Order Management:
    • Track and follow up on purchase orders to ensure all necessary equipment, materials, and services are procured in a timely manner for upcoming jobs.
    • Work closely with the Accounts team to address any discrepancies or issues related to purchase orders.
  • Service Inbox Management:
    • Oversee the service inbox, ensuring that all customer inquiries and service requests are handled promptly and routed to the appropriate team members.
    • Maintain a high level of customer service by ensuring that all communications are addressed quickly and effectively.
  • Sub-contractor Coordination:
    • Keep the database of sub-contractor information up to date, including certifications, contact details, and availability.
    • Coordinate with sub-contractors to ensure they meet our company's quality standards and job requirements.
  • Stock Transfer Requests:
    • Raise and process purchase order requests to ensure that necessary materials and equipment are available for scheduled jobs.
  • Liaison Responsibilities:
    • Act as a key point of contact between the Operations team and Service Technicians, ensuring that all job-related information is communicated clearly and efficiently.
    • Collaborate with the Production Team to ensure smooth operational flow and job scheduling.
    • Maintain regular communication with customers, providing updates on job statuses and addressing any concerns.
    • Work closely with the Accounts team to ensure accurate billing and resolve any financial queries related to service delivery.
Requirements
  • Experience with scheduling software and customer management systems is highly desirable.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team, with a proactive approach to problem-solving.
  • Previous experience in a similar role within a service-oriented industry is preferred.
What We Offer
  • A competitive salary with opportunities for growth post-probation.
  • Benefits include healthcare (with improved coverage over time), pension, parking, and participation in company social events.
  • 23 days of annual leave (pro-rata) plus bank holidays.