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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and dedicated Administrator to provide vital support to our nationwide customer base and be an integral part of our team.
Main Responsibilities:
- Deliver consistently high-quality customer service to our clients and customers.
- Provide excellent administrative support to the team.
- Keep records, service systems, and in-house databases fully up to date throughout the day.
- Review completed works and raise invoices accordingly.
- Communicate effectively verbally and in writing with team members and external contacts.
Key Skills and Knowledge:
- Previous customer service experience in a call/contact centre environment.
- Similar industry experience.
- Excellent communication skills, especially with remote points of contact.
- Excellent IT skills, including Outlook, Word, Excel, and database management.
- Ability to keep calm and prioritise.
Working Hours and Environment:
Working hours: Monday to Friday, pm. Office-based role. This is a customer service and administrative combined role.