Client Services Operations Coordinator

3 weeks ago


Harlow, Essex, United Kingdom Eligo Recruitment Ltd Full time £24,000
Position: Client Services Operations Coordinator
Work Arrangement: Hybrid (3 days in office, 2 days remote)

Working Hours:
Monday to Friday, 8:30 am to 5:00 pm (30-minute lunch break)

Company Overview:
Eligo Recruitment Ltd is a distinguished and reputable organization specializing in Fire and Security solutions. We are seeking a candidate who possesses outstanding customer service capabilities along with robust planning and organizational skills.

As a Client Services Operations Coordinator, you will be instrumental in upholding superior quality standards and achieving client Key Performance Indicators (KPIs).

Your responsibilities will include:

  • Managing telephone and email inquiries from tenants associated with local councils and housing associations.
  • Coordinating appointments for engineers to carry out routine inspections, respond to fault reports, and execute minor works.

Data Management Responsibilities:

Efficiently handle data to support operational needs.


Support and Coordination Duties:

Assist Contract Managers with various operational tasks to ensure seamless service delivery.


Additional Responsibilities:

Engage in various ad-hoc tasks to facilitate the smooth operation of the business.

Essential qualifications include:

  • Proven experience in customer service.
  • Exceptional customer service skills.
  • Strong planning and organizational abilities.

Join a vibrant team committed to delivering outstanding service to our clients. Eligo Recruitment is proud to be an equal opportunity employer, dedicated to promoting diversity and creating an inclusive and equitable workplace for all employees and applicants.

We celebrate and embrace differences, including but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. At Eligo Recruitment, diversity, equity, and inclusion are fundamental to our mission of ensuring every workplace reflects the richness of human diversity.



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