Broker Administrator

**Broker Administrator**

**Harlow**

**£18 - 20k (although they may pay more for someone who has experience)**

**Monday - Friday 9am - 5.30pm**

Southam Selections are currently working alongside an Underwriting company who specialise within motor and focus on providing broker only products for the hire and reward market, specifically private and public hire for taxi and courier drivers.

Experience is not essential as they will provide full training but you need to have a strong desire to succeed in a fast paced and growing team and having an analytical mind may help but this role is essentially a Customer service role working with Brokersto support the policy administration side of the business.

**The job role;**
- You will be responsible for providing an excellent level of customer service to their distribution channel.
- Supporting Brokers with enquiries and obtaining, analysing and verifying the accuracy of the information submitted by brokers in a timely manner.
- You will also be required to use your own initiative to maintain an excellent standard of service and seek to exceed Broker expectations.

**Main duties;**
- Support the Underwriting Team in with policy administration
- Validation of documentation and adjusting premiums as required
- Amending or cancelling policies for the Brokers
- Enforcement of cancellations due to non-payment, non-disclosure or non-provision of documents and any terms imposed by the Insurer
- Dealing professionally with queries and maintaining close relationships with the sales and service teams at each Broker
- Ensuring Compliance with internal and external regulations and guidelines
- Record all correspondence to create a clear audit trail for the underwriting and compliance team
- Following key compliance principles set by the company and the Financial Conduct Authority
- Ensure successful broker and capacity audits

**About you;**
- You will have strong communication skills
- You can work well individually as well as with the team members
- Provide accurate and clear information
- Determination and the drive to achieve targets
- A positive and confident approach
- High degree of self-motivation and ambition
- The ability to work independently and remote at times
- Adaptable to an ever changing and fast pace environment
- Computer literate skills