Customer Service Manager
2 weeks ago
_Customer Service Manager_
- Salary: £30,000-£40,000_
- Hours: Monday-Friday (Occasional Saturday)_
- Location: Harlow, Essex_
- ....................................................................................................................................................................._
- Adecco Harlow are proud to be working in partnership with an incredibly successful, trendy, ethical, forward-thinking and rapidly growing internet business based in Harlow._
- Due to their year-on-year success, they are new seeking an experienced Customer Service manager to join their brilliant team, all of whom are genuinely driven & passionate in regards to the success of this company._
- In brief, this role will be to manage a team of Customer Services Advisers, providing effective solutions to customer queries._
- _Fact finding and providing solutions to product issues _
- _Liaise with logistics team for real time co ordinating of drivers_
- _Effective leadership, coaching and mentoring the Customer Service team _
- _Holding meetings and supporting the department _
- _Working on the continuous improvement for the team in line with the company values _
- _Reporting on KPIS to leadership team and helping reach goals_
- If you have experience within managing a team, particularly in the customer Service industry, then this could be the right opportunity for you In return, you will receive an excellent benefit package autonomy to bring your own ideas and the opportunityto progress and grow within this truly brilliant business/employer_
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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