Customer Service Advisor

3 weeks ago


Harlow, United Kingdom Southam Selections Full time

**Customer Service Executive**

**Harlow**

**£18k - £20k**

Southam Selections are currently looking for a Customer Service Executive who can deal with all correspondence and paperwork for a busy insurance company based in Harlow. You will ensure that all the information / documents submitted are accurate and submittedwithin a timely manner.

You need to be completely customer focussed as well as friendly and compassionate and exceed all of the customers expectations.

You don’t need to have worked in a similar environment as they will provide full training but they want someone who is reliable and someone who is hard working and wants to stay long term / progress within the business.

**Working Hours**

Monday - Friday 9-5.30pm

The company are based within walking distance to Harlow train station and there is a car park if you drive.

**Duties include;**
- Supporting the Motor Team with the policy administration
- Validating and verifying documentation
- Calculating and adjusting premiums as required
- Completing Insurer requests in a timely manner
- Enforcing cancellation for non-disclosures, non-payment, non-submission of documentation and any terms imposed by the Insurer
- Ensuring Compliance with both internal and external regulations and guidelines
- Focus on Customer satisfaction after sales calls
- Record all correspondence between all parties to maintain a clear audit trail
- Handle queries relating to Direct debits and Finance agreements
- Manage all client queries over all accessible platforms

**About you;**
- A reliable and self-motivated individual.
- You have strong communication skills and can work as part of a team as well as individually
- You are computer literate Determination and the drive to achieve KPI’s
- Good Telephone manner and confident taking calls
- You are friendly, compassionate, and understand exceeding customer expectations
- You can communicate in a manner to develop and maintain positive relationships, mutual trust and confidence

**Skills**
- Determination and the drive to achieve KPI’s
- Good Telephone manner
- Confident taking calls Excellent communication skills
- A positive and confident approach
- High degree of self-motivation and ambition
- Excellent customer service
- The ability to work independently and as part of a team
- Adaptable in a fast-paced environment



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