Customer Service Officer

2 weeks ago


Harlow, United Kingdom BP Petrol Station - Harlow - Edinburgh Way Full time

Job Title: Customer Service Representative

**Duties**:

- Provide exceptional customer service by responding to inquiries and resolving customer issues promptly and professionally
- Accurately enter customer information and update customer accounts in the company database
- Assist customers with product information, pricing, and order status inquiries
- Process customer orders, returns, and exchanges in a timely manner
- Collaborate with other departments to resolve complex customer issues
- Maintain a positive and empathetic attitude towards customers at all times
- Follow company policies and procedures to ensure customer satisfaction
- Continuously strive to improve customer service skills through ongoing training and development opportunities

**Requirements**:

- High school diploma or equivalent required; college degree preferred
- Proven experience in a customer service role or similar position
- Excellent verbal and written communication skills
- Strong problem-solving abilities with the ability to think quickly on your feet
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills, including experience with CRM software and Microsoft Office Suite
- Ability to remain calm and professional in challenging situations
- Attention to detail and accuracy in data entry and record keeping

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth within our organization. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: From £10.50 per hour

**Benefits**:

- Flexitime

Schedule:

- Flexitime

Work Location: In person



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