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Customer Service Advisor
1 month ago
Customer Service Advisor - Product Support - Harlow - £30,000 DOE
Hybrid Tue - Sat 37.5 hours
Are you a customer service professional who is tech-savvy and open to training and developing technical product skills?
Play a vital role in supporting and guiding B2C customers through technical glitches, product features and general customer queries.
Customer Service Advisor - Product Support, your primary responsibilities will include:
- Respond to technical queries.
- Friendly customer support and guidance, mostly via email.
- Communicating with different departments to find solutions.
- Problem-solving and troubleshooting technical issues.
- General customer service queries via Zendesk.
Requirements: To excel in this role, you'll need:
- Excellent communication skills, both verbal and written.
- Excellent customer service (ideally B2C)
- Technically minded and willing to learn a new product range
- Strong problem-solving abilities and a proactive mindset.
- A passion for sport will be a big advantage.
- Zendesk would be an advantage.
Benefits:
- Competitive salary with opportunities for growth and development.
- Comprehensive training.
- A collaborative team culture where your ideas are heard and valued.
- 25 days holiday.
- Team nights out.
- Hybrid working.
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