Customer Service Advisor

1 month ago


Harlow, United Kingdom SC4 Recruitment Limited Full time

Customer Service Advisor - Product Support - Harlow - £30,000 DOE

Hybrid Tue - Sat 37.5 hours


Are you a customer service professional who is tech-savvy and open to training and developing technical product skills?

Play a vital role in supporting and guiding B2C customers through technical glitches, product features and general customer queries.


Customer Service Advisor - Product Support, your primary responsibilities will include:

  • Respond to technical queries.
  • Friendly customer support and guidance, mostly via email.
  • Communicating with different departments to find solutions.
  • Problem-solving and troubleshooting technical issues.
  • General customer service queries via Zendesk.


Requirements: To excel in this role, you'll need:

  • Excellent communication skills, both verbal and written.
  • Excellent customer service (ideally B2C)
  • Technically minded and willing to learn a new product range
  • Strong problem-solving abilities and a proactive mindset.
  • A passion for sport will be a big advantage.
  • Zendesk would be an advantage.


Benefits:

  • Competitive salary with opportunities for growth and development.
  • Comprehensive training.
  • A collaborative team culture where your ideas are heard and valued.
  • 25 days holiday.
  • Team nights out.
  • Hybrid working.


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