Customer Service Agent

2 weeks ago


Windsor, United Kingdom Neilson Financial Services Full time

**Job Role**:
We are looking for an experienced and passionate **Customer Service Agent **with excellent verbal communication skills and experience in handling both inbound and outbound calls. Full training is given from day 1 along with ongoing support through your Neilson Journey.

**What you’ll do every day as a Customer Service Agent**:

- Managing customer enquiries and requests effectively and efficiently
- Managing the delivery of customer correspondence within agreed company frameworks, timescales and deadlines
- Effectively empathising with customers and handling objections and queries confidently to allay any concerns.
- Maintaining accurate client records and complying with regulatory requirements on all matters
- Adhering to processes and procedures all service-related matters and escalating upwards as appropriate
- Contribute towards projects designed to improve the service offered by the business
- Handling the administration of organisational claims process

**Why should you choose Neilson?**
- A competitive salary
- Quarterly team nights out
- A dynamic company with an engaging environment
- Opportunities to grow and develop within the company
- We are a business that truly recognises our staff and their achievements

**Neilson in a nutshell**

Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones.

**Join us - be part of our great team and share in our success and become a 'Neilsoner'



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