Customer Operations Associate

3 weeks ago

Windsor Berkshire, United Kingdom Concentrix CVG Customer Management Group Inc. Full time

Customer Service/Support
Location: Windsor ON, Canada
Job Title: Associate, Marketing & Accounting Solutions
Job Description
The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and reports their progress to the operations manager. The role involves communicating with outside partners and vendors.
Essential Functions/Core Responsibilities
# Participate in the planning, development, implementation, and support of operational activities
# Answer incoming calls, refer calls to appropriate persons, and take messages
# Respond to customer questions and requests, resolve complaints, and escalate issues as needed
# Identify ways to streamline operational procedures between or within departments
# Coordinate rewards, recognitions, and other employee engagement activities on the floor

Candidate Profile
Education: Bachelor's Degree in a related field from a four-year college or university with a minimum of two years of relevant experience preferred
Skills Required: Strong communication skills, both written and verbal; Strong attention to detail; Sense of professionalism and ability to develop relationships; Self-starter, sense of urgency, and works well under pressure; Ability to multi-task, prioritize, and meet timelines on deliverable items; Proficient in Microsoft Office

Additional Job Details
# Fixed Expense Reporting – collate agency submissions, back up decks and spends for weekly review and addition to the Marketing and Sales Tracker; then facilitate transfer of approved items to Finance's Daily Tracker process
# Input of financial requisitions, payment requests, monitoring issuance of purchase orders, review accounts payable information relating to vendor inquiries, tracking ledger activity
# Monthly Finance Accrual submission to Finance – required submission prior to month-end to Finance, based on reconciliation of completed activity, available for questions from Finance prior to and after month-end
# Primary contact with vendor to review monthly reports with internal stakeholders to ensure values fall in line with accruals and media reports
# Monthly Finance Forecast Submission – touchpoints with internal stakeholders for different projects, i.e. Web, Social Media, Online Advertising, Customer Relationship Management, Sales Training, Customer Experience, Research

Career Framework Role: Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer.
#NACNX #LI
Location: CAN Chatham
Language Requirements: Time Type: Full time
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