Customer Service Manager

3 weeks ago


Windsor Berkshire, United Kingdom Language Recruitment Services Limited Full time

Competitive salary dependent on experience

Language Recruitment Services (LRS) is currently looking for a Customer Service Manager to join a growing company based in the Windsor/Slough Area.

The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality.

This role offers the opportunity to work for a dynamic company in the automotive sector. You'll have the chance to enhance your client service and team management skills within a multicultural team environment that values support and respect.

Main Duties Customer service manager

Coach and mentor team members

Report on daily weekly and monthly call, sale, and complaint statistics.

Review staff performance and set goals and training plans.

Liaise with different departments and stakeholders to communicate any issues or suggestions for improving service.

Communicate with the team on strategic matter

Take part in monthly meetings and sales reviews to improve overall services and efficiency of the business

Deliver an outstanding customer experience across all channels

In order to apply for this role, you will need the following:

Previous experience in Customer Service Management

Familiar with online customer service procedures

Good knowledge of Microsoft Office, including Word and Excel

Experience leading a team and collaborative mind-set

Ability to work across teams

Confident telephone manner with strong interpersonal and communication skills

High attention to detail, organisation, and ability to prioritise tasks

If you have a background in Client Service Management, Team lead, Customer Service Manager or Customer Support Manager, we look forward to receiving your application

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment.

Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

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