Italian Speaking Customer Service Manager
3 weeks ago
Customer Service Manager with Italian
Location: Slough/Windsor
Competitive salary dependent on experience
Permanent & Full time
On-site parking offered
PG202780
Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company based in the Windsor/Slough Area.
The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality.
This role offers the opportunity to work for a dynamic company in the automotive sector. You'll have the chance to enhance your client service and team management skills within a multicultural team environment that values support and respect.
Main Duties Customer service manager
- and mentor team members
- on daily weekly and monthly call, sale, and complaint statistics.
- staff performance and set goals and training plans.
- with different departments and stakeholders to communicate any issues or suggestions for improving service.
- with the team on strategic matter
- part in monthly meetings and sales reviews to improve overall services and efficiency of the business
- an outstanding customer experience across all channels
In order to apply for this role, you will need the following:
- in Italian preferred
- experience in Customer Service Management
- with online customer service procedures
- knowledge of Microsoft Office, including Word and Excel
- leading a team and collaborative mind-set
- to work across teams
- telephone manner with strong interpersonal and communication skills
- attention to detail, organisation, and ability to prioritise tasks
If you have a background in Client Service Management, Team lead, Customer Service Manager or Customer Support Manager, we look forward to receiving your application
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment.
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