Customer Services Executive Full Time Permanent
3 weeks ago
Competitive salary dependent on experience
Language Recruitment Services ( LRS ) is currently looking for a Customer Service Manager with Italian to join a growing company based in the Windsor/Slough Area.
The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality.
This role offers the opportunity to work for a dynamic company in the automotive sector. You'll have the chance to enhance your client service and team management skills within a multicultural team environment that values support and respect.
Report on daily weekly and monthly call, sale, and complaint statistics.
Review staff performance and set goals and training plans.
Liaise with different departments and stakeholders to communicate any issues or suggestions for improving service.
Take part in monthly meetings and sales reviews to improve overall services and efficiency of the business
Deliver an outstanding customer experience across all channels
Fluency in Italian preferred
Previous experience in Customer Service Management
Familiar with online customer service procedures
Good knowledge of Microsoft Office, including Word and Excel
Confident telephone manner with strong interpersonal and communication skills
If you have a background in Client Service Management, Team lead, Customer Service Manager or Customer Support Manager, we look forward to receiving your application.
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years’ Experience in multilingual recruitment.
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
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Windsor, Berkshire, United Kingdom Language Recruitment Services Limited - LRSUK.com Full timeCustomer Service Manager with Italian Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company based in the Windsor/Slough Area. The successful candidate...
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