Customer Services Executive Full Time Permanent
3 weeks ago
Customer Service Manager with Italian Location: Slough/Windsor
Competitive salary dependent on experience
Permanent & Full time
On-site parking offered
Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company based in the Windsor/Slough Area.
The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality.
This role offers the opportunity to work for a dynamic company in the automotive sector. You'll have the chance to enhance your client service and team management skills within a multicultural team environment that values support and respect.
Main Duties Customer service manager
on daily weekly and monthly call, sale, and complaint statistics.
staff performance and set goals and training plans.
with different departments and stakeholders to communicate any issues or suggestions for improving service.
part in monthly meetings and sales reviews to improve overall services and efficiency of the business
an outstanding customer experience across all channels
in Italian preferred
experience in Customer Service Management
with online customer service procedures
knowledge of Microsoft Office, including Word and Excel
telephone manner with strong interpersonal and communication skills
If you have a background in Client Service Management, Team lead, Customer Service Manager or Customer Support Manager, we look forward to receiving your application
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment.
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