Customer Service Agent

2 weeks ago

Windsor, United Kingdom Neilson Financial Services Full time

**Company Description**
Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones.

We are looking for an experienced and passionate Customer Service Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls. Full training is given from day 1 along with ongoing support through your Neilson Journey.

**What you’ll do every day as a Customer Service Agent**:

- Managing customer enquiries and requests effectively and efficiently
- Managing the delivery of customer correspondence within agreed company frameworks, timescales and deadlines
- Effectively empathising with customers and handling objections and queries confidently to allay any concerns.
- Maintaining accurate client records and complying with regulatory requirements on all matters
- Adhering to processes and procedures all service-related matters and escalating upwards as appropriate
- Contribute towards projects designed to improve the service offered by the business
- Handling the administration of organisational claims process

**Why should you choose Neilson?**
- A competitive salary
- 2 days work from home
- Quarterly team nights out
- A dynamic company with an engaging environment
- Opportunities to grow and develop within the company
- We are a business that truly recognises our staff and their achievements

**Qualifications** Who we want....**
- You will have previous phone based Customer Service experience (minimum 1 year)
- Strong communication and great listening skills
- Great attention to detail, those little details do really matter
- Have a **positive attitude** and willingness to learn
- Strong link to our values **Customer Focused, Results Driven, Team Spirited

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