Customer Service Manager with Italian

Found in: Appcast Linkedin GBL C2 - 1 week ago

Windsor, United Kingdom Language Recruitment Services Limited - LRSUK.com Full time

Customer Service Manager with Italian

Location: Slough/Windsor


Competitive salary dependent on experience

Permanent & Full time


On-site parking offered


PG202780


Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company based in the Windsor/Slough Area.


The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality.


This role offers the opportunity to work for a dynamic company in the automotive sector. You'll have the chance to enhance your client service and team management skills within a multicultural team environment that values support and respect.


Main Duties Customer service manager

  • and mentor team members
  • on daily weekly and monthly call, sale, and complaint statistics.
  • staff performance and set goals and training plans.
  • with different departments and stakeholders to communicate any issues or suggestions for improving service.
  • with the team on strategic matter
  • part in monthly meetings and sales reviews to improve overall services and efficiency of the business
  • an outstanding customer experience across all channels


In order to apply for this role, you will need the following:


  • in Italian preferred
  • experience in Customer Service Management
  • with online customer service procedures
  • knowledge of Microsoft Office, including Word and Excel
  • leading a team and collaborative mind-set
  • to work across teams
  • telephone manner with strong interpersonal and communication skills
  • attention to detail, organisation, and ability to prioritise tasks



If you have a background in Client Service Management, Team lead, Customer Service Manager or Customer Support Manager, we look forward to receiving your application


Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment.


Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.


LRS is An Equal Opportunities Employer

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